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Cognism is the leading provider of European B2B data and sales intelligence, trusted by thousands of revenue teams. As a Provisioning Specialist, you will play a key role in ensuring customers and internal teams have the right access to Cognism's products and services.
You will manage account provisioning and user access, support trials, investigate account-related issues, and work closely with teams across the business to resolve requests efficiently and accurately. This role is ideal for someone who is tech-savvy, detail-oriented, and comfortable working across multiple systems and processes in a fast-paced SaaS environment.
Key responsibilities include:
- Manage customer and internal account provisioning through internal systems, ensuring accurate and efficient account setup, access, and lifecycle management
- Create and update user accounts with appropriate access levels, supporting smooth onboarding
- Verify user and account information to maintain accurate records and support security and compliance requirements
- Partner with Sales and customer-facing teams to provision trial and customer accounts accurately and on time
- Handle internal account setup and provisioning requests across departments
- Investigate and troubleshoot account and provisioning-related issues, identifying root causes and driving resolution
- Collaborate with Support, Sales, Customer Success, and other internal teams to resolve provisioning requests and complex cases
- Maintain high accuracy across provisioning activities and follow established processes
- Contribute to global coverage by working in a rotating shift schedule for continuous support across time zones
The role is hybrid, requiring 2–3 days per week in the Skopje office with flexibility to work remotely on other days.
Requirements:
- 1+ years of experience in a similar role such as customer service, account management, operations, provisioning, or technical support, ideally within a SaaS environment
- Familiarity with customer support and CRM tools such as Zendesk and Salesforce, or ability to quickly learn similar platforms
- Ability to adapt quickly to new technologies, tools, and processes
- Strong organizational and multitasking skills in a fast-paced environment
- Analytical problem-solving approach with ability to investigate issues and identify root causes
- Clear communication skills with both internal teams and customers
- Detail-oriented, proactive self-starter who is intellectually curious and comfortable navigating ambiguity
