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Rula is a mental healthcare platform dedicated to making quality, evidence-based mental health treatment accessible and stigma-free. As a Provider Success Associate, you will serve as a trusted partner to healthcare providers, building meaningful relationships and helping them maximize their partnership with Rula.
In this role, you will manage your own portfolio of providers, using consultative problem-solving, relationship management, and data-driven insights to understand provider goals, remove barriers to success, and identify growth opportunities. You'll combine strong communication skills with analytical thinking to drive provider engagement, retention, and practice growth. You'll work cross-functionally with internal teams to continuously improve the provider experience and deliver measurable outcomes that advance Rula's mission.
This is a fully remote position based in the United States (excluding Hawaii). You'll have the autonomy to manage your own book of business while collaborating with colleagues across the organization. The role offers visibility into real impact—you'll see firsthand how your work helps providers build thriving practices and deliver better mental healthcare outcomes.
Rula is a Series C-funded, remote-first company with a strong commitment to employee well-being, including comprehensive health benefits, generous time-off policies (including two company-wide shutdown weeks annually), paid parental leave, home office stipend, and a wellness program with monthly stipend.
REQUIREMENTS:
- 2+ years of experience in Customer Success, Account Management, Sales, or similar customer-facing roles
- Proven ability in external customer-facing roles requiring effective written and verbal communication
- Experience working in cross-functional professional environments with internal and external stakeholders
- Demonstrated ability to independently maintain and manage a book of business with strong organizational skills
- Experience understanding, interpreting, communicating, and impacting key business metrics
PREFERRED:
- CRM experience (preferably Salesforce)
- Background in high-growth startup environments
- Healthcare industry experience
