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Lyra Health is seeking a Provider Network Coordinator to manage and grow its mental health provider network across six European countries (Switzerland, Germany, Austria, France, Italy, Luxembourg). This role sits at the intersection of recruitment, relationship management, compliance, and operations.
Key Responsibilities:
Network Growth & Recruitment: Identify, recruit, and onboard licensed therapists, psychologists, and coaches across target regions. Conduct needs analysis to identify gaps in regional or specialized coverage (languages, clinical specialties). Manage end-to-end onboarding from initial outreach through contract finalization and system training.
Relationship Management & Partner Enablement: Serve as primary point of contact for existing providers on operational, administrative, and contractual matters. Deliver targeted training on internal systems, processes, and updates. Solve day-to-day operational challenges pragmatically and quickly (policies, case assignments, system issues).
Quality Management & Compliance: Verify and validate licenses, certifications, insurance policies, and clinical qualifications according to country-specific regulations. Ensure all network partners comply with clinical quality standards and data protection regulations (GDPR). Conduct regular audits of documentation and service-level agreements.
Data Analysis & Process Optimization: Monitor key performance indicators (response times, client satisfaction, dropout rates). Continuously improve workflows in Salesforce to reduce administrative burden on providers. Create transparent capacity and performance reports for senior management.
The role requires fluency in multiple languages, technical proficiency with CRM systems, strong communication and negotiation skills, and deep empathy when working with mental health professionals. You'll work in a hybrid model across a dynamic, international team.
Requirements:
- 3–5 years of experience in partner network management, customer service, or comparable coordination/interface role
- Fluent in at least 3 of the following languages: German, French, Italian, English
- Proficiency with Salesforce (or similar CRM systems), ticketing tools (Jira, Zendesk), and analytics tools (Excel, Tableau)
- Excellent communication and negotiation skills
- Ability to design and deliver training
- Strong empathy and sensitivity when working with clinical professionals
- Structured, solution-oriented, self-directed work style
