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Thumbtack is a marketplace platform that connects millions of homeowners with local service professionals for home repairs, maintenance, and improvements. The Service Operations PMO team is responsible for planning and executing programs that improve service delivery and operational efficiency across the organization.
In this Project Manager role, you will own the planning, execution, and oversight of programs that enhance Thumbtack's service operations. You'll work cross-functionally with Service, Business Apps, QA, Enablement, and Analytics teams to deliver complex initiatives that improve processes, tools, and day-to-day operations.
Key responsibilities include:
- Design and implement structured program plans with detailed task lists, timelines, and resource allocations
- Identify program dependencies and manage resolution across teams
- Conduct regular program meetings to monitor progress, address issues, and facilitate stakeholder decision-making
- Maintain comprehensive program documentation and reporting for transparency and accountability
- Collaborate with cross-departmental stakeholders to align program objectives with organizational goals
- Monitor program risks and develop contingency plans to mitigate impacts
- Support continuous improvement of program management processes and tools
- Build expertise quickly in specialized areas related to program assignments
This is a high-growth, fast-paced environment where you'll demonstrate ownership across functional lines and adapt to evolving responsibilities.
REQUIREMENTS:
- Minimum 5+ years of program or project management experience, preferably in service operations or related field, ideally managing concurrent projects
- Proficiency in project management software (Jira, Coda, Smartsheet, or similar)
- Familiarity with Agile and Waterfall methodologies
- Strong analytical and problem-solving skills with attention to detail
- Effective communication and stakeholder engagement abilities
- Proven ability to manage risks and navigate complex program challenges
- Experience in high-growth, fast-paced technology environments preferred
- PMP certification preferred
- Willingness to work graveyard shift
