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Tines is an intelligent workflow company powering critical automation and integration workflows for enterprise customers including Canva, Reddit, SAP, Coinbase, and McKesson. Tines 3B, launched in 2026, represents the next generation of the platform—a unified, secure environment for apps, agents, and automations.
As a Project Manager II within the global Customer Success team, you will be the operational engine behind efficient enterprise onboarding and long-term customer scalability. You will lead Professional Services engagements and oversee enterprise customer onboardings, particularly those involving complex use cases or large-scale migrations.
Key responsibilities include:
**Project Execution & Delivery:** Lead Professional Services engagements by delivering projects against defined Statements of Work. Own end-to-end project timelines, communications, and change management from kickoff through User Acceptance Testing (UAT) and closure. Proactively identify and unblock technical blockers for customers and engineers. Compile tailored progress reports communicating key insights and risks to internal and external stakeholders.
**Customer Strategy & Success:** Partner with Customer Success Managers and Forward Deployed Engineers to lead proactive, prescriptive onboarding for enterprise-level customers. Work closely with customers as they scale, ensuring successful migrations and expansion of use cases on the platform. Collaborate with CSMs to audit account health and develop actionable, measurable success plans. Diplomatically navigate conflicting priorities to align diverse stakeholders.
**Internal Impact & Innovation:** Provide critical input to refine the team's organizational structure, processes, and performance metrics. Drive high-impact internal projects including product feature betas, data initiatives, and large-scale migrations.
You will work with EMEA working hours in a fully remote capacity.
**Requirements:**
- 5+ years of experience leading complex, multi-tiered projects involving both internal and external stakeholders
- Proven track record supporting customers through technical implementations, complex migrations, or software onboarding
- Proficiency in project management tools such as Smartsheet, Monday.com, or Asana
- Experience with Salesforce and data tools like Looker or Omni for progress tracking
- Proficiency in utilizing AI tools to streamline project creation, enhance communication, and accelerate delivery
- Familiarity with User Acceptance Testing (UAT), change management, and project risk mitigation
- Strong communication skills with ability to tailor messaging to different audiences
- Ability to balance granular technical details with broader business strategy
- Cross-functional collaboration skills across CS, Sales, Product, and Engineering teams
- Project management certification (PMP, CAPM, CSM, or equivalent) preferred
- Experience within Cybersecurity, IT, or Business Operations sectors highly preferred
