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Stord is a commerce-enablement platform that powers fulfillment, warehousing, transportation, and software solutions (OMS, WMS, Pre/Post-Purchase) for leading DTC and B2B brands. The company manages over $10 billion in annual commerce and is backed by top-tier investors including Kleiner Perkins, Founders Fund, and Salesforce Ventures.
As a Project Manager in Professional Services, you will be the primary point of contact for customer onboarding and growth initiatives. You will own a portfolio of customer projects spanning fulfillment onboarding, standalone software launches (WMS/OMS), and professional services engagements. Your responsibilities include:
• Driving the complete onboarding lifecycle from contract signature through hypercare, including systems setup, infrastructure, SOPs, training, testing, launch, and post-deployment feedback
• Partnering with Commercial, Implementation, Integration, and Operations teams to execute all aspects of the onboarding process
• Balancing competing priorities—customer outcomes, resource constraints, timelines, scope changes, and budget—with thoughtfulness toward both customer and company goals
• Tracking progress and performance metrics, identifying KPIs to measure and improve onboarding processes
• Designing and executing technology solutions and system implementations for existing customers, such as deploying new internal tools or migrating customers from legacy systems to Stord software
• Providing feedback to refine service offerings, solution design, and the overall customer onboarding experience
• Acting as a culture advocate for continuous improvement and identifying efficiencies across supply chain and the broader organization
• Traveling up to 50% for customer-critical milestones such as kickoffs and go-lives
You will need excellent verbal and written communication skills to engage horizontally and vertically within the organization and with external customer stakeholders. You must be a versatile team player comfortable under pressure, willing to challenge assumptions, and driven to remove barriers and enable teams. You should thrive in complex, fast-paced environments while managing multiple priorities, mitigating risks, and working with limited resources. Customer obsession and successful business outcomes should be core drivers.
REQUIREMENTS:
• Experience in a cross-functional, customer-oriented change role such as consultant, manager, or customer implementation manager in supply chain services, SaaS, and/or consulting
• Demonstrated ability to deliver results in complex, fast-paced environments while balancing multiple priorities, mitigating risks, and managing limited resources
• Excellent communication skills (verbal and written) with clarity, precision, and succinctness
• Willingness to travel up to 50% for customer-critical milestones
• Ability and willingness to continuously iterate and improve tools and processes
STRONGLY ENCOURAGED:
• Supply chain or logistics experience, particularly with WMS, OMS, SaaS, and/or fulfillment solution implementations
• Functional and/or technical solution design experience
• Transformation experience, including business process change management and legacy system sunsetting
