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Keyfactor is the leader in trust infrastructure for AI and machines, helping enterprises and government agencies manage cryptographic identities that safeguard digital interactions. This Project Manager role is accountable for leading mid-level to moderate complexity professional services engagements, ensuring high customer satisfaction with both solutions and services.
Key responsibilities include defining, monitoring, and adjusting project scope and timelines; scheduling and leading meetings with team members and customers; conducting customer meetings via video and voice calls; acting as an escalation point for project issues; ensuring contract compliance; leading daily customer-facing interactions; collaborating with clients and internal delivery resources; utilizing delivery teams efficiently; developing scalable processes and procedures; tracking team KPIs; making autonomous decisions on behalf of the company; prioritizing customer satisfaction; serving as primary point of contact for 12-16 complex enterprise projects simultaneously; reporting and escalating issues to management; and maintaining accurate project data in Salesforce and project management tools.
Required qualifications include a Bachelor's degree in Business Administration, Project Management, or related field (or equivalent experience); comprehensive knowledge of industry standards, company operations, and advanced methodologies; moderate experience managing third-party resellers, service providers, and partners; in-depth knowledge of project management principles and methodologies; exceptional ability to deliver projects on time, within scope, and within budget; advanced risk management and mitigation skills; strong analytical and problem-solving capabilities; advanced proficiency in project management software and tools; ability to lead small projects, innovate, and provide training to peers; ability to develop and implement project plans aligned with organizational goals; capacity to provide strategic direction and guidance to project teams; and ability to influence stakeholders and drive consensus.
