SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 25 - 28 / hourly
Resource Innovations, a women-led energy transformation firm, seeks a Program Supervisor to lead daily operations of the Business Energy Efficiency Survey (BEES) Program. This role is based in Santa Fe Springs, CA with hybrid flexibility (one day per week remote if preferred) and requires 30–40% travel throughout Central and Southern California.
You will coordinate all aspects of the BEES program, including customer outreach, survey scheduling, field activity support, application review, reporting, and database management. You will supervise assigned program staff by delegating work, monitoring priorities, supporting training, coaching performance, and escalating concerns to the Senior Manager. Key responsibilities include conducting outbound calling to large prospective customers, overseeing team calling activity to generate leads, and promoting no-cost energy efficiency surveys.
You will represent the BEES program at events, trade shows, community meetings, and industry forums. You will review survey documentation, customer reports, energy savings calculations, and required paperwork for completeness, accuracy, quality, and compliance with program requirements. Day-to-day guidance to staff on customer service, issue resolution, program procedures, survey documentation, and client expectations is essential. You will monitor outreach, survey production, pipeline status, QA/QC findings, customer feedback, and documentation completion; identify gaps and recommend corrective actions.
Additional duties include supporting communications with customers, trade allies, clients, and stakeholders; assisting with program status reports, production summaries, and participation updates; and ensuring all work meets business writing standards. You will support achievement of BEES survey, outreach, participation, and pipeline goals consistent with client and program guidelines.
Resource Innovations offers competitive benefits including three weeks of paid vacation annually, paid holidays, 401(k) with employer match, medical/dental/vision coverage, parental leave, employee assistance program, and commuter benefits.
REQUIREMENTS:
- Bachelor's degree in business administration, energy, environmental science, or related field preferred; equivalent work experience may be considered.
- Minimum two years of experience in program coordination, program operations, field operations, customer service, or related role, preferably in energy efficiency sector.
- Experience coordinating staff assignments, tracking production, reviewing documentation, and supporting customer or client-facing program activities.
- Experience working with databases and data tracking processes, including customer relationship management, activity tracking, reporting, or similar systems.
- Proficiency with Microsoft Office applications (Word, Outlook, Excel) and related business systems.
- Valid California driver's license in good standing.
- Reliable vehicle for local travel and minimum required vehicle insurance.
- Must be located in or willing to relocate to greater Santa Fe Springs, CA area.
- Physical ability to occasionally lift files and materials up to 20 pounds, open filing cabinets, bend, stand, and reach above head.
- Computer and keyboard use approximately 90% of the time; specific vision abilities required including close vision, distance vision, peripheral vision, depth perception, and visual acuity to read screens and documents.
PREFERRED:
- Experience supervising, leading, training, or coordinating staff.
- Experience performing energy audits, energy surveys, or energy savings calculations.
- Experience conducting assessments or audits of gas equipment, appliances, HVAC, or energy-using equipment in commercial, industrial, agricultural, restaurant, or hotel settings.
- Experience interacting with business owners, customer representatives, trade allies, clients, and stakeholders.
- Experience with data analytics, reporting, quality assurance, or quality control processes.
- Bilingual capability (Spanish or other language).
