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Aledade is seeking a Program Specialist to support the Center for Medicare and Medicaid Innovation (CMMI) Programs team. Reporting to the CMMI Program Manager, you will be responsible for operational excellence and strategic growth of CMMI initiatives, managing core program processes across LEAD and REACH models. This role bridges strategic vision and operational execution, driving continuous improvement and scaling of CMMI programs.
Key responsibilities include:
**Day-to-Day Operations & Process Management:**
Manage Zendesk communications for the CMMI team, handling all incoming/outgoing tickets and escalations. Build and maintain Monday.com solutions for CMMI processes including growth tracking, contacts, provider lists, and CMS ticket management. Utilize Medicare reports from 4i (quality, financial, claims reduction, SVA response files) to generate actionable insights. Create internal and external performance decks using Tableau, Snowflake, and internal reporting tools for Contract and Resource Meetings. Draft and maintain the Aledade LEAD newsletter and distribution lists. Manage the Beneficiary Zoom Voicemail system, ensuring questions are answered and logged in Monday.com.
**Planning, Organization & Strategic Support:**
Plan CMMI program timelines in Monday.com aligned with CMS-distributed calendars to ensure all internal and external deadlines are met. Maintain organized CMMI Google Drive folders with appropriate access controls. Act as a thought partner on process development, identifying gaps and opportunities. Provide recommendations on ambiguous problems aligned with program goals. Think critically and move work forward independently when next steps are unclear.
**Cross-Functional Projects & Special Initiatives:**
Contribute to interdepartmental projects including Field Team trainings, Project Turnkey coordination, and inbound support. Communicate operational status updates to stakeholders and flag roadblocks. Develop implementation plans and communications for approved behavioral economics initiatives (e.g., Telehealth). Provide insights during CMMI meetings on CMS ACO LEAD updates, fund release timelines, program changes, and critical deadlines. Support the Practice Transformation Services (PTS) team on practice needs tied to CMMI operations.
Aledade is the largest network of independent primary care in the US, empowering practices to thrive in value-based care. The company operates as a public benefit corporation focused on strengthening primary care, aligning incentives, and improving patient outcomes. The role is fully remote across all US time zones, with occasional travel to headquarters and offsites (less than 10% annually anticipated).
**Requirements:**
- Bachelor's degree in a relevant field
- 3+ years of progressive healthcare experience
- Ability to thrive in fast-paced environments and manage multiple priorities
- Familiarity with project management tools such as Monday.com
- Experience in data analytics using Excel or Google Sheets
- Willingness to travel as needed to Aledade headquarters and offsites (less than 10% annually)
**Preferred Qualifications:**
- Knowledge of CMS value-based care (VBC) programs
- Ability to adapt communication style based on audience needs
- Cross-functional collaboration experience
- Exceptional written and verbal communication skills
- Snowflake experience
- Tableau experience
- Self-starter with strong interpersonal skills
- Proven ability to coordinate and facilitate new ideas into action across multiple dynamic projects and teams
