SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 115,000 - 140,000 / annual
Gradient AI is a SaaS platform revolutionizing Group Health and P&C insurance with AI-powered solutions for risk prediction, profitability improvement, and underwriting/claims automation. Backed by $56M in Series C funding and founded in 2018, the company serves leading carriers, MGAs, TPAs, and self-insured employers.
The Program Operations Specialist will own project and case management across the health underwriting product portfolio, managing clients from implementation through ongoing service. This role drives cross-functional coordination, process improvement, and reporting to shift operations from reactive to proactive.
Key responsibilities include:
- Managing project and case intake, prioritization, assignment, and end-to-end tracking
- Maintaining centralized, client-by-client visibility of status, timelines, dependencies, risks, and priorities
- Partnering with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to drive progress and resolve blockers without formal authority
- Identifying and implementing process improvements and automation using Salesforce, Jira, and spreadsheet tools
- Connecting workflows and data across systems to build scalable solutions that reduce manual, fragmented processes
- Building standardized, data-driven reporting on ticket volume, aging, bottlenecks, resolution rates, and workload
- Evolving the function from reactive coordination to a proactive, data-driven operating model
Requirements:
- 5+ years of experience in service delivery, implementation management, issue/case management, or project/program coordination
- Experience at a software or SaaS company (required); insurance industry experience is a plus but not required
- Strong working knowledge of Jira, Excel, and Salesforce with ability to build and maintain reports, dashboards, and trackers
- Comfortable working with technical teams (Data Science, Data Engineering) and translating between technical detail and business priorities
- Ability to manage many concurrent workstreams with different owners and no single defined end date
- Strong organizational skills and follow-through; ability to hold cross-functional teams accountable without direct authority
- Clear written and verbal communication skills; ability to translate ticket-level detail into portfolio-level visibility for leadership
