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Cohesity, a leader in AI-powered data security serving over 13,600 enterprise customers including 85+ Fortune 100 companies, is seeking an experienced Program Manager to lead complex, multi-country Professional Services engagements across the Asia-Pacific region. Based in Singapore, Hong Kong, or Malaysia, you will report into a global team and work closely with Sales, Customer Success, Technical Support, Partners, and Consulting to drive delivery outcomes and business results.
You will lead complex, multi-country, multi-workstream Professional Services programs from initiation through closure across APJ, applying structured portfolio-level risk management methodology to identify, track, and mitigate risk across concurrent engagements. You'll maintain visibility into program financials and P&L performance for your assigned cluster or region, informing forecasting and resourcing decisions. You will develop service proposals and change-order scope in response to customer needs, partnering with Delivery leadership to build the value case. You'll provide delivery and risk input into Statements of Work, Master Services Agreements, and contract scope.
This is a client- and partner-facing role that leads through influence, expertise, and structured methodology. You will serve as a trusted advisor and primary relationship contact on strategic consulting engagements with large and key customers across the region, developing and maintaining technical and strategic relationships with customer and partner organizations. You'll act as a sounding board and informal mentor for delivery and consulting colleagues across APJ, and may coordinate day-to-day activities of team leads or junior program managers. You will contribute to the Cohesity Professional Services community as a thought leader, publishing reusable IP, delivery standards, and best practices.
You'll represent the program and delivery team at regional customer, partner, and industry events, coordinate across Cohesity functions to manage account needs within the assigned region, and ensure engagements are delivered within scope, timeline, and budget. You'll drive cross-functional engagement, coordinating virtual teams spanning multiple departments, and identify resourcing needs against business requirements.
Requirements: Bachelor's degree with 8+ years of related experience in Professional Services, consulting, or technology delivery environment, managing complex, multi-country engagements. Experience developing service proposals, change-order scope, and contract input for complex, multi-workstream engagements. Strong industry-related experience with a sales, presales, or technology background. Experience managing complex customer escalations and mediating disputes on change control. Strong account and relationship management experience with a proven consultative approach. Senior executive engagement capability with demonstrable commercial acumen. Ability to turn business issues into technology solutions and build collaborative relationships internally and externally. Excellent communication and presentation skills. Leadership presence and credibility with the ability to influence and inspire others. Working knowledge of program/project management frameworks (e.g., PMI, PMP, PRINCE2, or equivalent) applied to multi-workstream, multi-vendor delivery. Fluent in spoken and written English; Mandarin and conversational Japanese and/or Korean required to manage with customers in North Asia. 50% domestic and regional travel required.
