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Aledade is seeking a Program Manager, Implementation (Launch) to lead program workstreams that guide partner practices through the company's onboarding journey in value-based care. Operating with high autonomy, you will structure, execute, and monitor assigned launch initiatives, establishing clear milestones and task structures aligned with program objectives while maintaining project timelines.
Key responsibilities include:
**Launch Program Management:** Plan and manage assigned launch workstreams from definition through close-out, including scope, milestones, dependencies, and owners. Build program plans and task structures for each workstream, sequencing work by business priority, available resources, and dependencies. Maintain workstream backlogs and status in tracking tools (Monday.com, Jira, Cloud Coach, Salesforce) to ensure progress visibility. Identify and escalate risks and roadblocks early with proposed mitigation strategies.
**Goal Measurement & Analytics:** Define and monitor KPIs that demonstrate whether launch goals are being met, including follow-through and milestone completion rates. Analyze program and practice-level data using tools like Tableau and Salesforce reporting to surface opportunities, risks, and trends. Prepare clear, decision-ready status updates and reporting for Implementation leadership and cross-functional partners.
**Stakeholder Management:** Align Product, Implementation, Field, Sales, and Support teams on shared launch priorities and clear handoffs. Navigate competing priorities across internal teams and practice stakeholders while keeping launch objectives in focus. Articulate the business case and rationale behind launch initiatives to leadership, internal teams, and practice-facing audiences. Apply working knowledge of value-based care and ACO models to connect launch work to broader business goals.
**AI-Enabled Operations & Process Support:** Leverage automation and AI solutions to streamline reporting, minimize manual status tracking, and reduce operational overhead. Create and maintain standardized workstream templates, playbooks, and repeatable workflows. Define operational guidelines and quality gates for AI-assisted workflows to ensure data accuracy and maintainability. Develop reusable prompt templates and workflow accelerators to empower the team.
**Coaching & Thought Partnership:** Support Implementation team members on program-level challenges and help them connect their work to launch goals. Translate complex operational and program concepts into clear, accessible guidance. Contribute to cross-team initiatives including interviewing and onboarding as needed.
This role combines strong organizational leadership with deep healthcare technology expertise, thriving in dynamic environments to advance Aledade's mission in value-based care.
**Requirements:**
- Bachelor's degree in a technical or relevant field (significant relevant work experience may be accepted in lieu of educational requirements)
- 6+ years of relevant experience in healthcare (program management, project management, or related field)
- Demonstrated track record of managing multi-stakeholder programs or initiatives with competing priorities and tight timelines
- Working knowledge of ambulatory EHR environments and how they affect clinical workflows and data exchange
- Proficiency with program and project tracking tools (Monday.com, Jira, Salesforce, Tableau, or equivalent)
- Willingness and ability to travel 10–25% to partner practices, cross-functional meetings, and Aledade headquarters as needed
**Preferred Qualifications:**
- PMP or equivalent program/project management certification
- Change management certification or formal training (e.g., Prosci ADKAR)
- Agile/Scrum methodology and sprint-based delivery experience
- AI-assisted program management tools, automated reporting, or API-based system integration experience
- ACO or value-based care program experience with understanding of Promoting Interoperability and quality measure reporting
- Track record of influencing teams without direct authority
- Deep understanding of end-to-end implementation process for high-value enterprise accounts in SaaS or professional services environments, ideally population health or value-based care tools
- Knowledge of complex corporate structures and how to navigate them within large-scale healthcare or professional practices
- Conflict resolution methodologies and strategies to manage competing priorities
- Strategic communication ability across diverse audiences from C-suite to end-user administrative staff
- Negotiation and influence skills for gaining buy-in on project timelines and process changes
- Expertise in expectation management and proactive risk communication
- Adaptability in communication styles and project strategies based on stakeholder culture and needs
- Collaborative leadership ability across cross-functional internal teams
- Familiarity with EHR ecosystem standards and third-party deployment within EHR environments (ideally EpicCare Ambulatory)
