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Cyera is seeking a Program Manager, Identity Security - Customer Success to design, own, and optimize scalable programs that help customers adopt and derive lasting value from Cyera's identity security solutions. This role serves as a key interface between the Customer Success team, Product, and Sales Engineering, balancing program management, content creation, and execution.
As identity becomes the control point for how people, machines, and AI agents access enterprise data, Customer Success teams need deep fluency in identity security and repeatable mechanisms to bring customers to value. You will partner with Customer Success leadership, Product, Product Marketing, and cross-functional teams to bring clarity, consistency, and creativity to onboarding, adoption, and readiness efforts. You will develop CSE training tracks, customer onboarding programs, playbooks, presentation decks, and other materials, ensuring every asset is accurate, aligned to brand standards, and built for usability and visual polish.
Key responsibilities include:
- Design, develop, and maintain scalable Customer Success programs, including onboarding and adoption, across the identity security lifecycle
- Own initiatives end to end, from concept and stakeholder alignment to content creation, delivery, and results tracking
- Build readiness programs and learning paths that give CSMs working knowledge of identity security, including IAM, PAM, IGA, ITDR, and non-human and AI agent identities
- Create clear, on-brand, visually engaging playbooks, presentations, and guides, maintaining consistent layout and branding across formats
- Partner with Customer Success, Product, Product Marketing, and Sales Engineering to align programs with priorities, messaging, and launches; relay customer feedback and adoption blockers
- Track and report on program metrics such as onboarding time, adoption, and CSM readiness; iterate on program design
- Manage timelines, approvals, and dependencies; support content QA and version control
This is a high-impact role for someone who combines strong project ownership with a sharp design eye and passion for helping customer-facing teams succeed through thoughtful, high-quality content and programming.
Requirements: Not explicitly stated in the provided posting text.
