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Salary: USD 130,000 - 160,000 / annual
Thrive Global is a behavior change technology company founded by Arianna Huffington in 2016, with a mission to improve productivity and health outcomes through AI-powered microsteps. The company serves over 230 organizations across 160+ countries, from frontline workers to executives.
The Program Manager for Global Strategic Accounts is responsible for translating account strategy into coordinated, cross-functional programs. This role sits at the intersection of strategy, operations, and delivery, working closely with the Account Director (who owns commercial outcomes) and the Operations Manager (who leads day-to-day delivery and manages regional teams).
Key responsibilities include:
**Program Strategy & Planning:** Translate account priorities into detailed program plans with clear objectives, timelines, responsibilities, and success measures. Coordinate and maintain the global content and engagement roadmap, including quarterly themes, campaigns, and initiatives. Own the master program calendar, managing dependencies across regions, teams, and client stakeholders. Establish consistent global approaches while accounting for regional needs. Partner with the Operations Manager to ensure plans reflect delivery capacity, resource needs, and realistic timelines.
**Data, Reporting & Business Reviews:** Manage account reporting by working with internal data teams to validate inputs, resolve discrepancies, and maintain consistent metric definitions. Maintain dashboards showing engagement, utilization, program outcomes, and progress against performance commitments. Analyze results to identify trends, risks, and opportunities, recommending improvements. Coordinate quarterly and annual business reviews, preparing reporting and insights for the Account Director. Track program capacity and commitments to inform planning and prioritization.
**Program Development & Optimization:** Integrate Thrive's full range of offerings—content, coaching, live sessions, and campaigns—into one cohesive roadmap aligned to account goals and employee needs. Partner with Operations and internal teams to increase awareness, participation, and utilization. Oversee and evaluate engagement tactics with clear goals and success measures. Use participant feedback and performance data to refine initiatives over time.
**Cross-Functional & Client Coordination:** Facilitate planning sessions with internal teams and client stakeholders, turning Account Director priorities into clear decisions, owners, and next steps. Partner with the Operations Manager to translate program plans into delivery requirements for regional teams. Assess new requests against program goals, timelines, scope, and capacity. Bring recommendations to the Account Director when requests require priority, scope, or resource changes. Incorporate feedback from clients and regional teams into future planning.
**Requirements:** The posting indicates a "Who You Are" section but the specific qualifications are omitted from the excerpt provided. Based on the role scope, typical expectations would include program management experience, strong cross-functional coordination skills, data analysis and reporting capabilities, and experience managing complex, multi-regional initiatives. However, specific years of experience, required certifications, or educational background are not detailed in the provided text.
