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Chamber Cardio is rebuilding the cardiology system by partnering with independent cardiologists to lead population health efforts. The company combines clinical expertise, AI-enabled technology, and operational tools to shift outcomes from volume-based to value-based care.
As Program Manager, Care Operations, you will execute and scale Chamber's AI-enabled cardiovascular care programs, reporting to the Director of Program Operations & Infrastructure. This role sits at the intersection of Clinical, Product, and Care Delivery Operations, translating clinical protocols into executable workflows and driving cross-functional coordination.
Key responsibilities include:
• Own end-to-end program execution from workflow documentation through go-live tracking to post-launch iteration for active care contracts and attributed populations.
• Coordinate across Clinical, Product, Engineering, and Care Delivery Operations to identify blockers, close gaps, and maintain program timelines and deliverables.
• Serve as the consistent point of contact for cross-functional stakeholders, keeping teams aligned on priorities and progress.
• Translate clinical protocols and product capabilities into operational workflows that Care Delivery teams can execute consistently across markets.
• Build and maintain SOPs, playbooks, and training materials that enable reliable program execution.
• Identify workflow gaps, unclear handoffs, and missing infrastructure; take ownership of closing them in partnership with the Associate Director, Care Management.
• Partner with Product and Engineering to integrate AI tools into care workflows, understanding where automation scales and where human intervention is needed.
• Support configuration, testing, and rollout of new tools and workflow changes.
• Track operational performance and surface opportunities to reduce manual burden through process improvements or tooling changes.
In your first 90 days, you will review and document workflows, staffing, and tooling for each active care program; build core operational infrastructure including SOPs and escalation paths; establish working relationships across Clinical, Product, and Care Delivery; and deliver a comprehensive status update on program execution with recommendations.
Requirements:
• 4–8 years of experience in healthcare operations, program management, or adjacent field. Value-based care, population health, or managed care experience preferred.
• Demonstrated ability to create structure in ambiguous environments; you drive work forward without waiting for ownership to be assigned.
• Strong process documentation skills; your SOPs and playbooks are ones teams actually use.
• Experience working with care management platforms, AI-enabled tools, or operational technology in healthcare.
• Analytical and data-driven mindset; you use metrics to track progress and inform decisions.
• Clear, direct communicator who keeps stakeholders informed and aligned.
• Passionate about improving outcomes for cardiology patients and providers.
• Authorized to work in the US without sponsorship. Periodic travel to practice sites or Chamber offices may be required.
