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SyBridge Technologies is seeking a Program Manager to drive customer satisfaction and project success through end-to-end leadership of customer programs and tooling projects. You will serve as the primary liaison between customers, suppliers, engineering, manufacturing, and internal teams, ensuring strong alignment, accountability, and execution excellence throughout the tooling lifecycle.
Key responsibilities include:
• Serve as the primary point of contact for assigned customer accounts, providing clear, accurate, and timely communication across all project phases.
• Proactively manage customer issues and needs through resolution with coordinated internal support, maintaining commitments and escalating risks early to prevent delays or quality concerns.
• Lead end-to-end project delivery across scope, schedule, budget, and quality, developing detailed project plans with critical paths, dependencies, and risk mitigation strategies.
• Confirm purchase orders within 24 hours and maintain all documentation accuracy; provide weekly updates, maintain dashboards/trackers, and ensure Salesforce accuracy.
• Partner closely with engineering on DFM reviews, mold/tooling design, and manufacturability considerations; oversee the full tooling lifecycle including design, machining, polishing, assembly, sampling, and modifications.
• Lead validation cycles including T1/T2 trials, debugging, measurement reviews, and corrective actions, ensuring capability targets and acceptance standards are met with minimal rework.
• Own project and tooling budgets, including cost tracking, variance analysis, and forecasting; manage engineering changes and customer change orders through defined approval processes.
• Communicate professionally and handle sensitive matters with discretion; strengthen customer trust by providing consistent, reliable, and fact-based updates on the agreed cadence.
Requirements:
• Bachelor's degree in Engineering, Business, Project Management, or related field (or equivalent work experience in industrial manufacturing)
• 3–5 years of project/program management experience; injection molding or tooling industry experience strongly preferred
• Strong communication, cross-functional coordination, and customer-facing experience
• Proven risk management, problem-solving, and leadership skills
• Experience with ERP and CRM platforms (Salesforce preferred)
• Background in thermoplastic injection molding preferred
