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Tines is an intelligent workflow automation platform serving enterprise customers including Canva, Reddit, SAP, Coinbase, and McKesson. The company has just launched Tines 3B, a next-generation platform for apps, agents, and automations built with security and vendor-agnostic integration at its core.
As a Professional Services Engineer II, you will be a technical authority within the Tines platform, specializing in designing, building, and deploying workflow automation solutions for enterprise customers. You will serve as a key member of the Customer Success organization, reporting to the Senior Manager of Professional Services Engineering (based in Boston).
Your primary responsibilities include:
- Scoping automation workflows based on detailed customer requirements, identifying blockers and research needs
- Analyzing customer tools, processes, and pain points to guide them in establishing automation roadmaps
- Designing and developing production-ready automation stories and workflows in customer tenants, connecting tools via APIs
- Demonstrating concepts and wire-framing workflows live with customers
- Partnering with Project Management and Engagement Management teams to ensure implementations meet success criteria
- Reviewing and optimizing customer workflows for performance and best practices
- Acting as a resident automation engineer for customers, helping them plan and achieve their automation goals
- Collaborating with cross-functional teams (Product, Engineering, Sales, Labs) to align service offerings with customer needs
- Advocating for the Professional Services team internally, supporting Sales in articulating capabilities
- Contributing to the development of processes and procedures within the Professional Services organization
You will work with customers to ensure delivered solutions are maintainable long-term and that teams feel the benefits of smart, secure workflows from day one.
REQUIREMENTS:
- 5+ years of experience delivering Professional Services and implementing SOAR platforms or similar automation solutions
- Strong customer-facing skills and experience
- Proficiency in assessing and understanding customer workflows to tailor solutions
- Experience interpreting and applying API documentation
- Experience with API authentication methods including OAuth2 and JWT
- Experience using and troubleshooting APIs to connect security and IT tools
- Passion for supporting customers and automating repetitive, manual workflows
- Commitment to becoming an expert in the Tines platform
