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VAST Data is seeking a Professional Services Engineer to join its growing team in London. As a PSE, you will be the technical point person delivering VAST's data platform solutions to enterprise customers. Your responsibilities include on-site installation, configuration, testing, and troubleshooting of VAST Data infrastructure in customer environments; hardware rack, stack, cabling, and labeling; VAST software installation; cluster relocation and expansions; and occasional break-fix support. You will collaborate with internal product, support, and partner teams to improve processes, contribute to training materials and runbooks, and stay current with VAST software releases and industry trends in AI and storage infrastructure.
VAST Data is a data platform company for the AI era, building enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets for real-time analysis and AI training/inference. The company is positioned at the center of AI infrastructure innovation and is one of the fastest-growing infrastructure companies in history.
You will be calm under pressure, highly communicative, detail-oriented, and able to assess and resolve unexpected technical issues. You are seen as the process owner for field activities and will work across VAST's install base, contributing expertise to enable both VAST partners and Customer Support teams.
REQUIREMENTS:
- 5+ years of experience in a similar technical role
- Expertise in data storage technologies (SAN, NAS, DAS, cloud storage)
- 2+ years minimum Linux CLI experience
- Demonstrated experience designing and implementing data storage solutions in complex environments
- Familiarity with virtualization and containerization technologies (VMware, Docker)
- Familiarity with networking, switch configuration, and troubleshooting
- Excellent analytical and problem-solving skills
- Strong customer service and collaboration skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Strong written and verbal communication skills
- Ability to safely lift 30–40 kg (65–90 lbs)
- Travel up to 75%; must be based near a major international airport
