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Cyberhaven is seeking a Professional Services Engineer to deliver technical consulting and implementation services for its data security platform. You will work directly with enterprise clients to understand their technical requirements, implement and configure Cyberhaven's solution within their environments, and troubleshoot complex technical issues.
Key responsibilities include:
- Lead implementation and configuration of Cyberhaven's data security solution, ensuring seamless integration into clients' existing infrastructure
- Collaborate closely with clients to understand technical requirements, diagnose issues, and develop customized dataset and policy solutions
- Perform deep log file analysis, debugging, and advanced troubleshooting to identify root causes of technical problems; coordinate resolutions with Support, Engineering, and Operations teams
- Partner with cross-functional teams (developers, project managers, support staff) to deliver high-quality solutions on schedule
- Deliver technical training to end users, enabling them to maximize product utilization and accelerate ROI
- Serve as a trusted technical advisor, offering strategic guidance and best practices to help clients derive maximum value from the platform
- Conduct regular progress updates, status meetings, and post-implementation reviews; serve as the primary point of contact for client escalations
- Stay current with industry trends, emerging technologies, and product advancements to provide valuable insights to clients
Cyberhaven is a venture-backed data security company (backed by $250M from Khosla, Redpoint, and others) focused on protecting data workflows in the age of AI agents. The team includes leaders from CrowdStrike, Palo Alto Networks, Meta, and Google.
REQUIREMENTS:
- 3+ years of experience as a Solutions Engineer, Delivery Manager, or Professional Services professional in Endpoint Security, Cybersecurity, or DLP (Data Loss Prevention)
- Proven track record delivering complex technical solutions in a Professional Services or Consulting role, specifically with endpoint security products
- Previous hands-on experience with DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint
- Understanding of data classification methodologies and techniques to identify sensitive data types and define appropriate DLP policies
- Strong project management skills: ability to manage delivery against strict timelines with constant prioritization and mitigation strategy-building
- Deep technical background with hands-on experience supporting and troubleshooting SaaS-based security and/or endpoint agent technologies
- Software debugging skills
- Knowledge of web technologies, APIs, and data integration techniques
- Solid understanding of system architecture, network protocols, and Google Cloud Platform
- Practical knowledge of macOS (MDM, app management, basic terminal skills) and Windows (SCCM, GPO, Intune, registry configuration, PowerShell scripts)
- Excellent written and verbal communication skills; ability to convey technical concepts to diverse stakeholders and build cross-functional relationships
- Knowledge of system software design (services, drivers, agents)
- Experience with AI Agent use and creation (Claude Code, Glean, Monday, or similar)
- Bachelor's degree in Computer Science or Engineering, or equivalent advanced industry certifications, or 3+ years of experience in a similar role
- Preference for candidates in Central or Eastern US timezones
