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n8n is an open workflow orchestration platform built for the new era of AI, enabling technical teams to automate faster with the freedom of code and speed of no-code. The company has grown to 260+ employees across Europe and the US, with 650,000+ active developers in its community, 190K+ GitHub stars, and a $5.2bn valuation backed by Sequoia and SAP.
You will build and lead a high-performing Customer Success function on the West Coast, managing n8n's most strategic enterprise customers while scaling the team and operating model for the next stage of growth. This is a hands-on leadership role combining direct customer engagement, people development, and operational execution.
Key responsibilities:
• Lead strategic enterprise accounts: Partner with Customer Success Managers to navigate complex customer challenges, build trusted executive relationships, and step directly into customer conversations when needed. Stay hands-on with strategic accounts while the West team scales.
• Build and develop the West Coast CS team: Hire and onboard remaining CSMs, coach and develop team members through structured 1:1s and clear development plans, and create a high-accountability, supportive environment with clear feedback.
• Drive operational excellence: Establish consistent operating cadences for forecasting, account health, and risk reviews. Build repeatable CS motions across onboarding, QBRs, adoption, retention, and expansion. Use insights to identify risks early and continuously improve team operations.
• Shape the customer journey cross-functionally: Partner closely with Sales, Product, Support, TAMs, Renewals, and GTM leaders. Collaborate with CS leaders across US East, EMEA, and Scaled CS to evolve shared playbooks and methodologies.
The role is remote, working West Coast hours, with hiring focused on candidates based in Washington, California, Colorado, or Texas.
REQUIREMENTS
Must-haves:
• 2–3+ years of people management experience with a strong track record of hiring, developing, and retaining Customer Success talent
• 7–10 years in Customer Success, Professional Services, Account Management, or other customer-facing roles, including supporting large, complex, high-risk enterprise customers
• Tech industry experience and relevant Enterprise subject-matter expertise; experience in enterprise IT or technology environments with understanding of technical buyers and customers
• Operational discipline: comfortable running forecasts, account-health cadences, and structured risk reviews
• Builder mindset: thrive in environments where not everything is defined; willing to roll up sleeves to solve problems directly
• Low-ego collaboration: enjoy working within shared direction, partnering closely with peers, and improving existing processes
Nice-to-haves:
• High-growth leadership trajectory: progressed from senior CSM role into first-line leadership with demonstrated potential for increasing scope
• Automation and AI familiarity: familiar with n8n or broader automation and AI tooling ecosystem
• Leadership across multiple companies with exposure to different approaches to scaling teams
