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DOT Compliance is seeking a Professional Services Consultant to guide life sciences customers through digital quality transformation. In this role, you will own eQMS (electronic Quality Management System) implementations end to end, serving as a trusted advisor who coaches customers on quality best practices and ensures every project delivers measurable value.
Key responsibilities include leading customer implementation projects from start to finish while managing scope, timelines, and quality objectives. You will partner closely with customers to configure and optimize DOT Compliance solutions around their specific business and compliance requirements. A significant part of the role involves sharing best practices, providing strategic guidance across the full project lifecycle, and running training sessions, workshops, and ongoing coaching to build lasting quality management capability on the customer side.
You will develop and maintain detailed work plans, schedules, estimates, and resource allocations. Proactive risk management is essential—you'll track progress, surface risks early, and drive mitigation strategies. The role also involves leveraging AI-powered tools to accelerate customer deliverables such as project plans, configuration documentation, and training materials, while maintaining accuracy, quality, and compliance standards. Building and maintaining long-term customer relationships that extend beyond the implementation is a core expectation.
This is a full-time position based in the United Kingdom. Success in this role requires deep knowledge of life sciences regulatory and quality processes, a technically minded approach, strong presentation and training abilities, and confident English communication.
QUALIFICATIONS & REQUIREMENTS:
- 7+ years in professional services, Customer Success, or project management within the life sciences sector
- Strong grasp of regulatory requirements and quality processes across pharma, biotech, and/or medical devices (e.g., ISO 13485, FDA 21 CFR Part 11)
- Experience with eQMS implementation, preferably on Salesforce-based platforms
- Demonstrated ability to manage complex projects and lead cross-functional teams
- Bachelor's degree in science, Engineering, Business Administration, or a related field
- Excellent written and verbal communication in English (German or French a plus)
- Strong problem-solving, organizational, and stakeholder management skills
BONUS QUALIFICATIONS:
- Experience with DOT Compliance or similar cloud-based QMS platforms
- Familiarity with Salesforce CRM or Force.com platform
- PMP, PRINCE2, or equivalent project management certification
