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Cloudflare is seeking a Professional Services Consultant specializing in Application Security and Performance to join its post-sales technical team. In this individual contributor role, you will be responsible for the technical execution and delivery of Cloudflare solutions to enterprise customers, ensuring they maximize value from their investment.
You will work with Layer 7 products including DDoS Protection, WAF, API Gateway, Bot Management, Certificates Manager, Rate Limiting, SSL, and Page Shield. Your responsibilities include planning and delivering timely services, gathering business and technical requirements, and building comprehensive solution designs (HLDs, LLDs, data builds, deployment plans, migration plans, and as-builts). You will implement changes in the Cloudflare environment following customer change management processes, provide guidance on CPE configuration and integration points, and troubleshoot implementation issues in collaboration with Customer Support and Engineering teams.
You will contribute to organizational success through knowledge sharing, documentation, technical Q&A, and helping develop operational assets like templates, automation scripts, and procedures. The role requires 5+ years of customer-facing experience as a Customer Engineer, Security Engineer, Implementation Engineer, Solutions Architect, or similar position.
Required expertise includes deep knowledge of OSI model layers and protocols (TCP/IP, TLS, DNS, HTTP), Internet and security technologies (DDoS, WAF, Certificates, CDN, Analytics), scripting languages (Python, JavaScript, Bash), and security aspects of internet properties (Firewalls, WAFs, Bot Management, Rate Limiting, mTLS). Experience with infrastructure-as-code tools like Terraform is valued. You should demonstrate strong project management skills, ability to work to deadlines, and manage competing demands and uncertainty. Fluency in Spanish or Portuguese is a strong advantage.
The position is based in Austin with hybrid flexibility. Standard working hours are Monday-Friday, 9 AM to 6 PM, with occasional weekend support for customer changes outside business hours. Travel is expected at approximately 30%.
