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Osmo is a digital olfaction company developing AI/ML-powered technology to give computers a sense of smell, with applications across fragrance, manufacturing, security, and medicine. The company is headquartered in Elizabeth, NJ with an office in Somerville, MA.
This role owns the critical handoff between creative/onboarding work and real manufacturing execution. You'll be the primary operational point of contact for customers post-launch, responsible for ensuring manufacturing, procurement, product development, quality, and delivery teams execute in sync with customer commitments.
Key responsibilities:
- Serve as the primary operational contact for assigned customers, building trust through proactive communication
- Track material availability, fragrance readiness, packaging readiness, and production milestones; flag constraints early
- Keep manufacturing priorities aligned with customer deployment schedules and commitments
- Own customer orders end-to-end from operational handoff through fulfillment, including schedule changes and modifications
- Coordinate across Manufacturing, Procurement, Product Development, Quality, and Delivery teams
- Run execution reviews and escalation discussions when milestones or expectations are at risk
- Identify operational risks before they impact customer commitments and coordinate mitigation
- Support oil shipment planning and readiness activities
- Drive improvements to tools, reporting, and workflows that increase visibility and scalability
You'll work in a hybrid environment with shuttle service from Brooklyn and Newark. The company offers catered lunch Mon/Wed/Fri, 100% company-paid dental and vision, flexible PTO, paid family leave, 401(k) with match, and commuter benefits.
Requirements:
- 8+ years in customer success, operations, manufacturing coordination, supply chain, or project management, ideally in fragrance and flavor industry
- Experience supporting customer-facing programs in manufacturing, consumer products, fragrance, or industrial environments
- Tenacious about tracking open threads across procurement, production, and customer communication until resolved
- Strong cross-functional communication and stakeholder management skills with good judgment on escalation
- Genuine curiosity about how products are made; ability to understand fragrance readiness and production sequencing
- Strong organizational and project management skills; ability to manage multiple customer programs simultaneously
Standout qualifications:
- Contract manufacturing experience
- Production planning, order fulfillment, or S&OP process familiarity
- Hands-on ERP, CRM, and project management systems experience
- Product launch or customer deployment program support experience
