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Revolut is a global financial super app serving 80+ million customers with products spanning spending, saving, investing, exchanging, and travel. The company has 13,000+ employees worldwide and is certified as a Great Place to Work.
As a Production Operations Manager, you will lead teams of up to 100 agents in a fast-paced, growth-focused environment. You'll own end-to-end operational excellence, managing both direct and indirect reports while collaborating with product teams globally to optimize processes and drive continuous improvement.
Key responsibilities include:
- Managing and developing teams of direct and indirect reports, guiding them to unlock their full potential
- Defining project priorities and timelines to achieve goals quickly
- Leading by example, resolving complex customer issues, and maintaining high performance standards
- Collaborating across global teams to improve service levels
- Making data-driven business decisions by analyzing complex cases and backing reasoning with advanced analysis
- Designing and implementing scalable systems, programs, and processes that support exceptional customer service and hyper-growth
- Owning business line metrics and improving team performance, decision-making quality, and efficiency
- Building relationships with vendors and partners to influence favorable deal-making
- Identifying and resolving operational inefficiencies through a logical, analytical approach
This role sits at the intersection of people management, process optimization, and strategic business impact. You'll work in a structured, KPI-focused environment where speed, precision, and creativity are essential.
Requirements:
- At least a 2:1 degree from a top university
- Experience in engineering (graduates welcome to apply)
- Proven experience working in a structured, KPI-focused environment, such as a startup
- Demonstrated experience managing large teams with both direct and indirect reports
- Strong leadership skills with a creative, confident, and motivational approach
- Excellent communication, interpersonal, and people management skills
- Ability to work in a fast-paced environment managing multiple challenges simultaneously
- Strong problem-solving approach with a demonstrated record of executing projects that measurably improved metrics
- Logical and analytical mindset with experience resolving team productivity or quality issues efficiently
- Ability to identify operational inefficiencies and provide practical solutions
- Data-driven approach to identifying root causes, measuring performance, and driving process improvements
Nice to have:
- Experience with SQL, Python, and/or R
- Lean Six Sigma certifications
