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Revolut is a fintech company on a mission to give people more from their money. Since 2015, the company has built a powerhouse of products—spending, saving, investing, exchanging, travelling, and more—serving 80+ million customers globally. With 13,000+ employees worldwide, Revolut is scaling rapidly and seeking talented people to help redefine financial services.
The Production Operations Manager role is a people-leadership position managing teams of up to 100 agents. You will collaborate closely with product teams to optimize processes, drive efficiency, and support the company's lightning-fast growth.
Key Responsibilities:
- Manage direct and indirect reports, taking ownership of team development and unlocking their full potential
- Define project priorities and timelines to reach goals quickly
- Lead by example, resolve complex customer issues, and ensure consistent high-level team performance
- Collaborate across global teams to continuously improve service levels
- Make critical business decisions by analyzing complex business cases with advanced analytics
- Propose, develop, and implement systems, programs, and processes to strengthen customer service
- Build and optimize scalable processes to support hyper-growth
- Own business line metrics and drive improvements in performance, decision-making quality, and efficiency
- Establish relationships with vendors and partners to influence deal-making
Requirements:
- At least a 2:1 degree from a top university
- Experience in engineering (graduates welcome to apply)
- Experience working in a structured, KPI-focused environment, such as a startup
- Experience managing large teams composed of direct and indirect reports
- Leadership skills with a creative, confident, and motivational approach
- Excellent communication, interpersonal, and people management skills
- Ability to work in a fast-paced environment, managing multiple challenges simultaneously
- Excellent problem-solving approach and demonstrated record of executing projects that measurably improved metrics
- Logical, analytical mindset with experience resolving team productivity or quality issues efficiently
- Ability to identify operational inefficiencies and provide practical solutions
- Data-driven approach to identify root causes, measure performance, and drive process improvements
Nice to Have:
- Experience with SQL, Python, and/or R
- Lean Six Sigma certifications
