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Island is a unified enterprise workspace platform that combines AI enablement, network access, data protection, identity, and endpoint control. The company is backed by top-tier investors including Coatue Management, Insight Partners, and Sequoia Capital, and serves some of the largest enterprises globally. Island has been recognized as #28 on the 2026 CNBC Disruptor 50 List, #1 in LinkedIn's Top Startups of 2025, and #6 in the 2025 Dallas 100 Entrepreneur Awards.
As a Product Support Engineer, you will be a key member of a small, highly skilled technical support team providing assistance to enterprise customers and the sales organization. You will address technical inquiries, troubleshoot issues, and ensure the uninterrupted functionality of Island's Enterprise Browser throughout the customer lifecycle.
Key responsibilities include:
- Deliver exceptional technical support to enterprise customers, responding promptly to queries and issues via email, phone, and chat
- Develop deep product knowledge and understand integrations with clients' systems to provide effective solutions
- Collaborate with development and QA teams to escalate and resolve critical customer issues
- Document customer interactions, technical solutions, and best practices to build internal and external knowledge bases
- Contribute to product improvement by sharing customer feedback and insights
- Work independently with a self-sufficient, proactive approach while meeting established SLAs and performance metrics
- Support off-hours operations as needed
This role offers the opportunity to make a significant impact in a dynamic, fast-paced environment with room to self-promote and take on additional responsibilities.
Requirements:
- Fluency in Spanish (required)
- Customer-obsessed mindset and strong eagerness to learn and evolve
- Technical aptitude and ability to become an expert in cutting-edge technologies
- Ability to work independently and meet performance metrics
- Availability for off-hours support when needed
