SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
UiPath is seeking a Product Support Engineer to join its technical support team in Tokyo. This role combines deep technical troubleshooting with strategic problem-solving for enterprise automation software customers.
Key responsibilities include:
- Provide incident response and technical support for UiPath on-premise and cloud products to business partners and clients
- Lead hypothesis-driven root cause analysis for customer incidents, coordinate across internal teams, and deliver optimal solutions
- Conduct technical validation and testing of UiPath products
- Develop and operate AI agents and automation robots to enhance support operations
- Author and maintain external knowledge base articles
- Collaborate with international development teams on issue resolution and best practices
- Contribute to technical support strategy, process design, and service delivery improvements
The role operates on a shift schedule Monday–Friday, 8 AM–8 PM, with weekend/holiday compensation via time-off. You'll work with the world's leading agentic automation and RPA platform, collaborating across global teams and having opportunities to lead internal projects or initiate new initiatives.
Required qualifications:
- 3+ years of software development experience (C/C++, .NET, Java, Python)
- Windows application troubleshooting expertise (process dumps, memory analysis using Sysinternals/Windbg)
- Network log analysis and packet capture interpretation skills
- Software product support experience (SaaS, cloud, or AI/LLM-integrated products preferred)
- Native-level Japanese and business-level English proficiency
- Degree in computer science, information engineering, or related field
UiPath values diverse backgrounds and encourages applications from candidates who may not meet every criterion but demonstrate passion and relevant experience.
