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Samsara (NYSE: IOT) is seeking an experienced Compliance Product Support Engineer to join its Global Technical Support organization in Bengaluru. The company operates the Connected Operations Cloud, a platform enabling organizations in agriculture, construction, field services, transportation, and manufacturing to leverage IoT data for operational insights and safety improvements.
In this role, you will serve as the primary technical authority and final escalation point for Samsara's ELD (Electronic Logging Device) compliance product. You will own the end-to-end lifecycle of complex product issues, coordinating with R&D teams to drive timely resolutions and maintain stakeholder visibility. Your responsibilities include analyzing device telemetry and fleet-level patterns using internal tools, translating raw data and logs into actionable technical narratives for customers and internal teams.
You will provide technical support for audits and inspections in collaboration with Escalations, Product, and Legal teams, ensuring 100% accuracy in Hours of Service (HOS) and Records of Duty Status (RODS) recording. You'll drive continuous product improvement by leading post-mortem analyses to identify root causes and systemic issues, then develop actionable trends and solutions.
Additionally, you will collaborate with Support and R&D to resolve customer escalations, lead technical feedback for new products to ensure supportability, and define success criteria and operational runbooks for feature launches. You'll develop or contribute to internal tools that accelerate ticket resolution and trend analysis, and elevate organizational technical expertise through coaching and case reviews for support engineers.
Minimum requirements include a B.S. in Computer Science, Engineering, or related technical field; 6+ years in technical support, field engineering, or systems engineering with distributed, hardware-integrated products; familiarity with ELD regulations; and strong customer service and interpersonal skills with the ability to influence both individual contributors and leaders.
