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Salary: HUF 9,500,000 - 15,000,000 / annual
Veeva Systems is seeking a Product Support Engineer to join its growing Product Support team in Budapest, Hungary. The role supports Veeva's Industry Cloud for Life Sciences, a market-leading SaaS platform used by life sciences companies to bring therapies to patients faster.
You will provide global technical support for the Veeva product suite, working with customers and internal stakeholders including Consulting and Sales Engineering teams. Key responsibilities include:
- Diagnosing, troubleshooting, and resolving complex technical issues in collaboration with Development and QA teams
- Supporting client administrators across multiple organizations
- Handling critical production issues affecting end-users, including system unavailability and data integrity problems
- Responding to inquiries about technical issues, application capabilities, navigation, installation, and configuration
- Coordinating support for new releases and configuration changes into production
- Gathering information, conducting research, setting up test environments, replicating issues locally, and proposing resolutions or workarounds
- Serving as a client-facing representative of the Development and Product teams
- Documenting new processes and maintaining existing documentation and tools
- Interfacing with engineering, product management, and professional services as needed
- Attending daily meetings and providing status updates
This is a full-time position with optional on-call responsibilities for weekend coverage. Veeva operates as a Work Anywhere company, supporting flexibility to work from home or in the office.
REQUIREMENTS:
- 2+ years of support experience in 2nd- or 3rd-line product support positions
- Desire to learn new soft and technical skills
- Experience working closely with Development and Technical Operations
- Ability to diagnose and use industry-standard tools and techniques (e.g., FTP, Postman, AWS Tools)
- Fluent in English, both written and verbal
- Analytical mindset with natural problem-solving ability and hands-on approach
- Must be based and eligible for employment in Hungary (Veeva does not provide visa/permit sponsorship)
NICE TO HAVE:
- Understanding of Java, SSO, SQL, HTML
- Knowledge of Zendesk, Jira, and Confluence
