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Island is seeking a Product Support Engineer to provide technical support for its Enterprise Browser platform, a unified workspace that combines AI enablement, network access, data protection, identity, and endpoint control. You'll be the technical bridge between customers and the product team, handling enterprise customer inquiries across email, phone, and chat channels.
In this role, you'll troubleshoot technical issues, demonstrate deep product knowledge, and guide customers through integration with their systems. You'll collaborate with development and QA teams to escalate and resolve critical issues, document solutions to build an internal and external knowledge base, and contribute product feedback based on customer interactions. The position emphasizes self-sufficiency, proactive problem-solving, and adherence to SLAs.
You'll work with a small, highly skilled team in a fast-paced environment where you can take on additional responsibilities and make a visible impact. The role requires the ability to work off-hours when needed to support enterprise customers. Island is backed by top-tier investors including Coatue Management, Insight Partners, and Sequoia Capital, and has been recognized as a CNBC Disruptor 50 company and LinkedIn Top Startup. The company is redefining enterprise security by making it seamless and invisible to end users.
