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Salary: USD 160,000 - 200,000 / annual
ThinkLabs AI is a specialized AI company focused on empowering critical infrastructure with trustworthy AI for energy autonomy, grid safety, reliability, sustainability, and affordability. The company develops physics-informed AI agents that drive intelligent automation of power system planning and operations. Founded in 2022 as GE Vernova's incubation on Autonomous Grid Orchestration, ThinkLabs launched as an independent entity in 2024 and was named a 2025 top 100 AI company globally by CB Insights.
The Product Specialist role bridges deep electric utility-domain expertise with product development and customer delivery. This position sits within the Product organization and is designed for someone with firsthand experience in utility planning—particularly transmission planning, interconnection studies, integrated resource planning (IRP), integrated system planning (ISP), capacity planning, and flexibility planning—who can translate complex customer needs into scalable AI-driven solutions.
Key responsibilities include:
- Serve as a domain expert for utility planning workflows, including transmission planning, interconnection studies and queue processes, IRP, ISP, capacity and resource adequacy planning, flexibility and reliability planning, renewable and storage integration studies, congestion and transfer capability analysis, and long-range grid planning.
- Partner with Product and Engineering teams to translate customer workflows, pain points, and operational requirements into product capabilities and roadmap inputs.
- Support pre-sales engagements by participating in technical discovery sessions, customer workshops, solution scoping, and product demonstrations.
- Help customers understand how AI-enabled workflows can integrate into existing utility planning and operational processes.
- Support post-sales implementation and delivery activities, ensuring customer requirements are clearly understood and operationalized.
- Collaborate with customers to validate outputs, refine workflows, and ensure successful adoption of product capabilities.
- Provide structured feedback from customers to influence product strategy, UX, feature prioritization, and delivery approaches.
- Assist with creation of customer-facing artifacts including workflow diagrams, use cases, requirements documentation, and implementation plans.
- Act as a trusted advisor to utility customers, bringing credibility through firsthand domain expertise and operational understanding.
This is a highly customer-facing role that combines domain expertise, solutioning, and product collaboration to ensure the technology aligns with how utilities plan and operate the grid. You will work cross-functionally across Product, Engineering, and Sales teams.
REQUIREMENTS:
- Bachelor's or Master's degree in Electrical Engineering, Power Systems, or a related field.
- 5+ years of experience in utility planning or energy consulting.
- Deep familiarity with utility planning workflows such as transmission planning, interconnection studies, flexibility planning, capacity expansion, production cost modeling, resource adequacy, ISP, and IRP.
- Familiarity with NERC reliability frameworks, FERC planning processes, and interconnection-related planning requirements.
- Experience working with utilities, ISOs/RTOs, or transmission organizations.
- Ability to communicate effectively across technical, operational, and executive stakeholders.
- Customer-facing experience, including workshops, technical presentations, implementations, or consulting engagements.
- Strong systems thinking and ability to connect customer problems to scalable software solutions.
- Comfortable operating in a fast-moving startup environment with evolving priorities.
- Collaborative mindset with ability to work cross-functionally across Product, Engineering, and Sales teams.
NICE TO HAVE:
- Experience with power flow studies, interconnection queues, transmission expansion planning, and production cost modeling.
- Familiarity with utility software ecosystems and planning tools (e.g., PSS/E, PSLF, TARA, PROMOD, PLEXOS, MAPS, Aurora, ASPEN).
- Exposure to AI/ML applications in power systems or grid operations.
- Experience supporting enterprise software deployments or SaaS implementations.
- Familiarity with Agile product development environments and tools such as Jira.
