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Product Owner - Customer Experience

Rohlik - Prague, Czech Republic - Hybrid - posted 2026-10-06

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Rohlik is the leading Central European e-grocer operating across five markets (Czech Republic, Germany, Hungary, Austria, Romania) with over a million customers. The company operates multiple platforms (Rohlik.cz, Knuspr.de, Kifli.hu, Gurkerl.at, Sezamo.ro) offering 17,000+ items with rapid delivery in 15-minute windows. The company has recently launched Maia, a proprietary AI shopping assistant handling tens of thousands of conversations daily. You will own a distinct segment of the customer journey—such as search & discovery, personalization, basket, slot choice, checkout, order tracking, substitutions, Rohlik Xtra, or Maia—and drive measurable improvements week after week. Key responsibilities include: - Owning business and customer metrics for your product area, making daily prioritization decisions that drive performance - Conducting weekly customer research through interviews, home visits, customer care shadowing, and feedback channels to inform product decisions - Managing the backlog by translating product vision into problem statements, user stories, and acceptance criteria - Designing and running A/B tests with clear hypotheses and kill metrics, evaluating results independently - Querying product analytics and data warehouse directly using SQL to report weekly performance metrics - Embedding daily with a dedicated 3–5 person engineering cell, using AI tools like Claude Code and Cursor for rapid prototyping - Balancing local operational requirements across five markets with a unified product vision The role emphasizes high-velocity deployment (multiple production releases daily), radical customer obsession, and an AI-first environment. You'll work in a modern setup where product engineers and owners use advanced AI tooling for fast iteration and rapid prototyping. Requirements: - 3+ years owning a consumer product backlog on web or native apps as a Product Owner or Product Manager, with proven track record of shipping features with clear metrics - Strong SQL proficiency and experience designing and reading A/B tests; ability to distinguish statistically significant results from noise - Hands-on experience with AI tooling (Claude Code, Cursor, or similar) to build prototypes, with practical perspective on where LLMs add value in retail shopping funnels - Strong persuasion and communication skills to align engineers, design, Commercial, and Operations behind product decisions without formal reporting authority - Fluent English required; conversational Czech, German, or Hungarian is a plus - Experience in logistics-heavy businesses (online grocery, q-commerce, food delivery, or logistics-heavy marketplaces) is a big plus, including understanding of substitution rates and slot fill metrics

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