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Salary: USD 101,000 - 135,000 / annual
Anduril Industries is seeking a Product Operations Technical Specialist for its Maritime team, which builds autonomous undersea and surface vehicles, seabed sensors, and related systems including Dive-LD, Dive-XL, Copperhead, and Seabed Sentry. This role is critical to ensuring the reliability and readiness of these intelligent autonomous systems deployed globally.
In this position, you will serve as the first technical responder for issues across Anduril's global Maritime fleet. Your responsibilities include:
• Own incident triage and resolution by analyzing logs, telemetry, and system state to isolate faults across software, hardware, and network boundaries, driving incidents to closure.
• Keep customers operational by identifying and deploying interim mitigations and workarounds while permanent engineering fixes are developed in parallel.
• Analyze fleet telemetry data and logs to spot trends, predict failures, and prevent issues before they impact customers.
• Drive fleet reliability improvements by partnering directly with software and hardware engineering teams to translate real-world field data and failure analysis into permanent system upgrades and design improvements.
• Bridge communication gaps between deeply technical engineering teams, business development stakeholders, and military operators in the field, explaining complex technical issues clearly to both technical and non-technical audiences.
• Build scalable processes by turning real incident learnings into repeatable triage procedures, diagnostic tooling, and runbooks that scale as the Maritime fleet grows worldwide.
This role requires hands-on expertise in debugging and resolving complex electromechanical issues, a strong problem-solving mindset, and the ability to work effectively across organizational boundaries. Relocation to Quincy, MA is provided. The position requires eligibility to obtain and maintain a U.S. Secret security clearance, willingness to travel to support customer operations and test events, and flexibility to work non-standard hours and weekends as needed.
REQUIREMENTS:
• Education: Bachelor's degree in a technical or related field, OR equivalent hands-on technical experience (military, maritime, industrial, or field support).
• Systems Troubleshooting: Hands-on experience troubleshooting software-intensive or networked systems in a production, field, or customer-facing environment (reading logs, isolating faults across software and hardware boundaries, reproducing issues).
• Command Line and Data Skills: Working proficiency with Linux command line and comfort analyzing data beyond spreadsheets (SQL, Python, bash, or similar).
• Problem-Solving Mindset: Proven ability to work through ambiguous, unstructured technical problems from first principles, including deploying interim mitigations and workarounds that keep customers operational.
• Self-Driven: Self-starter with a record of high achievement in multiple domains who learns new systems by getting hands-on with them.
• Technical Communication and Collaboration: Ability to communicate and coordinate technical and non-technical efforts across business, engineering, and sustainment functions, influencing decision-making, resource allocation, and operational planning.
• Clearance and Location: Eligible to obtain and maintain a U.S. Secret security clearance and based in (or willing to relocate to) Quincy, MA.
• Travel and Schedule: Ability to travel as needed to support customer operations and test events; willingness to work non-standard hours and weekends.
PREFERRED QUALIFICATIONS:
• Prior experience in technical support escalation, field service engineering, site reliability (SRE), or customer-facing technical operations roles.
• Scripting experience (Python or bash) used to automate diagnostics, parse logs, or build internal tooling.
• Familiarity with modern observability and ticketing tools (Grafana, Jira, Git).
• Experience with data platforms (such as Palantir Foundry) for trend analysis and decision-making.
• Experience supporting and/or deploying undersea munitions, vehicles, or unmanned undersea systems (UUVs) as a DoD contractor or military end-user.
• Familiarity with naval systems or operations, or prior military, DoD civilian, or government agency experience.
