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Salary: USD 112,000 - 149,000 / annual
Anduril Industries is a defense technology company building advanced military systems powered by Lattice OS, an AI-powered operating system for command and control. The Air Defense team develops networked sensors and effectors to detect, track, identify, and defeat uncrewed aerial system (UAS) threats. The Command & Control (C2) team owns the compute and infrastructure backbone that fuses these sensors and effectors into a coherent air defense picture.
As a Product Operations Specialist on the Air Defense C2 team, you will serve as the operational connective tissue between the field, product, and engineering teams. You will help keep the C2 compute program running smoothly at scale by supporting the operational backbone that connects the deployed fleet to the teams who build, ship, and sustain it.
Key responsibilities include:
**Support the Feedback Loop & Voice of the Field:** Run the loop that turns field failures, Return Merchandise Authorization (RMA) trends, readiness signals, and deployment friction into structured, prioritized feedback. Coordinate with engineering on Root Cause Corrective Action (RCCA) and surface insights that inform product roadmap and program decisions.
**Maintain the Single Source of Truth, Data & Reporting:** Own an accurate, real-time source of truth for all Air Defense C2 compute—status, location, configuration, and lifecycle stage. Build and maintain readiness, reliability, and sustainment metrics that give product, program, and leadership a clear picture of fleet health. Identify trends, flag risks early, and surface recommendations.
**Maintain & Improve Process and Tooling:** Maintain and continuously improve standard operating procedures and tracking-system workflows (Salesforce, JIRA, Airtable, Slack, and ERP platforms such as Oracle or Odoo) that keep systems of record aligned with physical hardware reality. Help scale processes as the program grows.
**Support Program Scalability & Fulfillment:** Partner with Deployment Operations and the C2 team to translate program requirements and production forecasts into actionable fulfillment and sustainment plans. Execute discrete projects that remove friction from deployment and Operations & Sustainment (O&S) as the fleet grows.
**Coordinate Incident Triage:** Serve as an operational point of contact for issues affecting deployed C2 hardware. Triage, coordinate resolution, and escalate to engineering as needed. This includes hands-on troubleshooting such as reviewing logs, running basic Linux CLI diagnostics, and coordinating hardware swaps with field teams.
This role reports into the Air Defense C2 program team and offers significant room to grow scope and ownership over time. You will work closely with senior team members, product, engineering, program management, deployment operations, and sustainment teams. The ideal candidate enjoys building order out of ambiguity, loves turning messy operational data into decisions, and is passionate about supporting national security priorities through cutting-edge technology.
**REQUIREMENTS:**
- Bachelor's degree, or equivalent professional experience in lieu of a degree
- 2+ years of experience in product operations, technical operations, program/product support, or a comparable role in a high-energy, fast-paced startup, hardware, or logistics environment
- Demonstrated ability to turn operational or field data into insights and recommendations that support cross-functional decisions
- Ability to communicate and coordinate technical and non-technical efforts across product, engineering, business, and sustainment functions
- Ability to work proficiently and stay organized across multiple connected systems (e.g., Oracle ERP, Odoo, Salesforce, JIRA, Slack)
- Excellent written, visual, and verbal communication skills
- Willingness to travel up to 25%
- Ability to obtain and maintain a U.S. Secret security clearance
- Ability to work on-site a minimum of 3 days per week at Anduril's Irvine, CA office
**PREFERRED QUALIFICATIONS:**
- Experience supporting or owning a feedback loop or product/field-insight function between operations and engineering
- Experience building dashboards, metrics, or reporting (e.g., SQL, Tableau/Looker, or advanced spreadsheet analysis)
- Experience with the Linux Command Line Interface (CLI)
- Experience supporting or scaling hardware within a growing program
- Experience with defense logistics, ITAR-controlled hardware, or forward-deployed field operations
- Familiarity with air defense systems, Integrated Air and Missile Defense (IAMD) concepts, or C2 architectures
