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Salary: USD 170,000 - 230,000 / annual
Zip is an AI-powered enterprise procurement platform that helps companies orchestrate procurement across teams, tools, and suppliers. The company has raised $371 million at a $2.2 billion valuation and counts T-Mobile, OpenAI, AMD, Mars, and Dollar Tree among its customers. Together, Zip's customers have saved over $8 billion and processed over $500 billion in spend.
As Product Operations Manager for strategic programs, you will lead Zip's most important cross-functional product initiatives, including company-critical launches and large-scale customer rollouts. You will own the operating cadence for roadmap planning and launch enablement, working across product, design, and engineering leadership to establish clear plans, align teams, surface risks, and drive decisions.
This role goes beyond status tracking. You will provide operational leadership to move complex, high-stakes initiatives from strategy through launch, adoption, and measurable outcomes. You will also design and own the lightweight, durable systems and ways of working that enable the product organization to scale effectively.
Key responsibilities include:
- Leading end-to-end execution of the company's highest-priority product programs, from initial alignment through launch, rollout, and post-launch follow-through
- Building integrated program plans that clarify scope, milestones, owners, dependencies, decision points, success measures, and escalation paths
- Owning the annual, half-year, and quarterly product planning cadence in partnership with Product, Design, and Engineering leadership
- Maintaining a coherent, current view of the product roadmap across teams, including company priorities, major commitments, capacity constraints, sequencing, and cross-team dependencies
- Creating effective forums for strategy reviews, roadmap decisions, launch reviews, executive updates, and retrospectives
- Closing the loop between execution and improvement by capturing lessons from launches and planning cycles and turning them into better defaults for future cycles
QUALIFICATIONS:
- 4-8+ years of experience in product operations, technical program management, product management, business operations, or a related role within a technology company
- Demonstrated success leading complex, high-stakes, cross-functional product launches or multi-quarter programs from strategy through rollout and adoption
- Experience designing or running roadmap, prioritization, and planning cadences across multiple product and engineering teams
- A track record of building repeatable systems and ways of working, not just executing within existing ones
- Strong written and verbal communication, including experience delivering concise, decision-ready updates to executives and senior stakeholders
- Experience in enterprise B2B SaaS, complex customer implementations, migrations, or phased product rollouts is preferred
