SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 160,000 - 200,000 / annual
Kikoff is a profitable, pre-IPO fintech company on a mission to empower financial security at scale. With record revenue growth in 2025 and a unicorn valuation, the company has built a suite of products helping millions of people build credit, access liquidity, and save money.
The Product Operations Manager will play a pivotal role in ensuring seamless operation, quality, and success of Kikoff's products. This role bridges product, engineering, compliance, and customer support to drive operational excellence and maintain a strong customer-centric focus.
Key responsibilities include:
- Partner with product managers and internal stakeholders to ensure products receive operational support from inception through long-term maintenance
- Lead cross-functional efforts to diagnose and prioritize root causes of user and product issues, coordinating with product, compliance, and engineering teams
- Conduct customer interviews, gather feature feedback, and assess product support needs
- Drive policy changes related to compliance, delinquency, and charge-off reporting; maintain detailed documentation and product changelogs
- Own end-to-end product quality across product pods by identifying gaps, influencing prioritization, and driving solutions
- Manage product partners and vendors, including onboarding, QA, and SLA management
The ideal candidate will have a combination of technical expertise, analytical thinking, and collaborative mindset to deliver high-impact results while continuously enhancing user experience.
REQUIREMENTS:
- 5+ years of experience in B2C Tech, Product, Operations, Consulting, or fast-paced startup environments
- 1+ years of experience as a people manager
- Strong project management skills and ability to align internal and external stakeholders
- Experience managing vendors against SLAs
- Analytical skills and ability to diagnose and prioritize product issues in fast-paced environments
- Track record of running launches and driving process improvements for operational success
- Strategic thinking and ability to communicate long-term product strategy
