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Chariot is a modern fintech platform transforming charitable giving infrastructure. The company processes over $1.8B in annual payment volume and serves tens of thousands of nonprofits including major organizations like American Cancer Society and Memorial Sloan Kettering.
You will own product marketing and partner engagement strategy as a senior individual contributor. This is a hands-on role with two primary areas of focus:
Product Communications: You'll manage all user-facing product communications including bi-weekly product emails, special announcements, and monthly power user forums. You'll build action-based email sequences (welcome series, milestone celebrations, engagement check-ins) with clear goals and tracking. You'll bring product marketing perspective into feature naming, framing, and product organization at the planning stage. You'll surface Chariot assets and initiatives (DAF Day, fundraising reports, webinars) within the product at optimal moments.
Partner Management: You'll manage partner go-lives with enrollment goals and maintain active marketing relationships with key partners post-launch. You'll identify ongoing engagement and activation opportunities and lead external webinars with fundraising platform and DAF partners.
This role is largely new territory at Chariot, so you'll be building these functions from the ground up. You'll work closely with product teams and have a seat at the table for feature planning and naming decisions.
Requirements:
- 8-10+ years in marketing with substantial product marketing experience, ideally in B2B or technical environments
- Deep technical understanding developed through close collaboration with product teams
- Excellent written and verbal communication skills; ability to translate complex topics into clear, digestible updates
- High user empathy with demonstrated ability to lead user forums and interviews and translate insights into actionable takeaways
- Analytical mindset: every initiative has a goal, and you track results
- Strong relationship management skills with ability to build and maintain partnerships with marketing contacts at top-tier partners
- Nice to have: ability to prototype product features for marketing purposes
- Not required: design, growth, SEO, or paid ads expertise (support available)
