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Hippocratic AI is seeking a Product Manager to own the payor/provider vertical for its healthcare-focused LLM platform. You will translate the real needs of health plans, health systems, and providers—proven ROI, workflow fit, regulatory compliance, and clinical trust—directly into product strategy and execution.
In this role, you'll report to the Chief Product Officer and work alongside a parallel PM covering the complementary vertical as the company expands its go-to-market across both sides of healthcare. You'll partner closely with Engineering and GTM teams (both payor-facing and provider-facing).
Key responsibilities include:
**Define vertical strategy:** Identify and prioritize high-value use cases (e.g., Star Ratings improvement, prior authorization support, proactive care coordination for payors; provider workflow ROI, clinical throughput, patient experience for providers). Set north star metrics, translate them into a roadmap Engineering and clinical/operations teams can execute, and decide which segments and workflows to pursue first based on actual adoption blockers.
**Partner directly with customers:** Serve as the primary product partner for payor executives and provider/health system stakeholders. Translate regulatory constraints (NCQA, HEDIS) and clinical/operational requirements into product requirements. Sit directly in customer conversations, representing product data and ROI yourself. Run discovery that surfaces pain points worth solving, not just the ones customers raise first.
**Drive execution with Engineering:** Turn customer needs into crisp technical specs and work hand-in-hand with Engineering to ship them. Partner with the clinical safety team to ensure every voice interaction meets safety standards before reaching members. Own the transition of each use case from pilot to production, deciding when it's ready to scale.
**Support go-to-market:** Build value propositions, ROI models, and case studies Sales and Marketing use to close deals. Deepen HAI's product depth in this vertical and share context with the parallel PM as GTM expands.
The role is based in Menlo Park and requires five days per week in the office to support fast collaboration and strong team culture.
**Requirements:**
Must-have:
- 7+ years of product management experience, including significant time inside the health insurance/payor ecosystem or health tech serving providers/health systems specifically (not adjacent enterprise SaaS)
- Track record building product workflows tied to demonstrable ROI or value, not just shipping features
- Experience partnering directly with Engineering to ship product, not just writing requirements
- Comfort sitting directly in customer conversations and translating them into product decisions
- Bachelor's degree
- Working understanding of LLM and speech-to-text/text-to-speech capabilities and limitations
Nice-to-have:
- Health tech PM experience in the counterpart vertical (useful breadth across both sides of HAI's go-to-market)
- Experience presenting to both clinical/executive audiences (e.g., CMOs) and engineering audiences
- Prior experience in a founding or zero-to-one product role
- Experience at a health tech company already selling into health plans, health systems, or providers
