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Teya is a Series C fintech platform serving local businesses (cafés, restaurants, salons, shops, entrepreneurs) across Europe with financial services tools. You'll own the customer onboarding funnel end-to-end—the critical journey from signed merchant to active, transacting member.
Your core mission is to operate on high-impact onboarding problems: improving first-pass approval rates (currently stuck at 70%), reducing merchant drop-off at key steps like app login, and driving activation metrics across Teya's European markets (UK, Iceland, Portugal, Spain, Italy, Czechia, Slovakia, Hungary, Croatia). You'll be the directly responsible individual for the onboarding funnel, partnering across Sales, Risk, Engineering, and Design to make the process fast, simple, and reliable.
You'll join the Sales Platform team in Product, which owns customer acquisition, onboarding, sales CRM, pricing, and dialler systems. The team serves multiple sales channels (field sales, inside sales, Independent Sales Consultants, resellers, self-serve) across Europe. The environment is modern and AI-native: Glean, Claude, and custom automations are embedded in daily workflows, enabling a small team to ship at the pace of much larger organizations.
On a regular day, you'll own the onboarding roadmap and metrics, find funnel leaks, build business cases, prioritize, and report on impact. You'll use AI as a core workflow tool—building and using reusable skills and automations to identify drop-off, draft requirements, and move faster. You'll drive first-pass approval by stripping out document friction and reducing manual escalation load. You'll own funnel dashboards in analytics tools, pull your own data (SQL or self-serve), and turn numbers into focus decisions. You'll work across Risk, Engineering, Design, and Sales without hand-holding, comfortable with ambiguity and multiple stakeholders.
What makes this role distinctive: you're building for small business owners where every onboarding step removed means a real business gets paid sooner. You're operating in a multi-market, regulated environment (KYC, identity, compliance) with a modern, AI-powered stack unencumbered by legacy systems.
Teya offers hybrid work from London (House of Teya, next to Blackfriars Bridge) or Porto offices, private health and life insurance, pension scheme, 25 days annual leave plus bank holidays, WellHub partnership (gym access, 1-1 therapy, meditation, fitness/nutrition apps), and opportunities to travel across European offices.
REQUIREMENTS:
- 3–5 years in product, ideally on onboarding, activation, or conversion-sensitive flows
- Built funnel dashboards in product analytics tools (Amplitude or similar), defining event taxonomy and posing specific questions
- Owned a funnel and moved a metric; can articulate what worked, what didn't, and what you'd do differently
- Comfortable pulling your own data (SQL or self-serve tools) and turning analysis into focus decisions
- Able to work across Risk, Engineering, Design, and Sales without hand-holding; comfortable with ambiguity and multiple stakeholders
- Experience in payments, fintech, or regulated environments (KYC, identity, compliance) is the strongest signal but not a hard requirement
- Genuinely capable and curious about AI tooling; have used Claude, ChatGPT, or similar in work; excited to build agentic workflows
- Preference for simple over clever; can strip messy requirements back to first principles; prefer shipping and iterating over waiting for perfect
- Commercially literate; can connect activation lift to revenue impact
- Happy working onsite from London or Porto office
