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Salary: USD 200,000 - 240,000 / annual
Airbnb is seeking a Product Manager to join the Community Support team, responsible for building differentiated service experiences that delight guests and hosts on the platform. In this role, you will own the product vision, strategy, and roadmap for community support initiatives, translating user feedback into compelling product features and public-facing messaging.
You will work cross-functionally with design, engineering, operations, and data science teams to develop and execute on a shared product vision. Key responsibilities include synthesizing customer feedback and research into product strategy, creating customer-focused narratives and messaging, aligning product teams and cross-functional partners around priorities, making prioritization decisions in the best interest of users, and efficiently shipping products that deliver impact for both the business and the Airbnb community.
A typical day involves developing and maintaining product roadmaps, translating user insights into features, crafting public-facing messaging and narratives, coordinating across teams, making strategic prioritization decisions, and executing to ship products. You will be detail-oriented and hands-on, staying involved in individual contributor product management work while leading cross-functional execution in a fast-paced environment.
This is a US-remote-eligible position. You must live in a state where Airbnb, Inc. has a registered entity (certain states are excluded; check Airbnb's careers page for the current list). The role may include occasional work at an Airbnb office or attendance at offsites as agreed with your manager.
REQUIREMENTS:
- Bachelor's degree or equivalent combination of education and progressive experience
- 8+ years of product management experience
- Experience creating product messaging and delivering to customers and media
- Demonstrated subject matter expertise and thought leadership
- Ability to build compelling customer-focused stories and partner with marketing and communications teams
- Demonstrated track record of product leadership in cross-functional environments
- Experience building and scaling global consumer products and ecosystems
- Entrepreneurial track record of taking ideas to reality and leading teams through dynamic environments
- Experience working on consumer products with a financial component
- Strong ability to use data and perform business analysis to support product strategy and decisions
- Ability to drive execution across teams in fast-paced environments
- Comfort with both strategic thinking and hands-on individual contributor product management work
