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Podium is a fast-growing AI company that deploys AI Employees to local businesses, helping them capture and convert leads 24/7. The company has scaled to $100M+ in AI Agent ARR in under 24 months and serves 60,000+ businesses across automotive, home services, and aesthetics.
You will own the product strategy and roadmap for Podium's automotive products in Australia, including Operator (an AI-powered employee) and next-generation AI products for dealerships. This is a high-impact role where you'll shape how AI helps dealers respond faster to enquiries, convert more leads, and improve customer experience.
Key responsibilities:
- Define strategy and roadmap for Operator and automotive AI products in the Australian market
- Set goals and metrics; track adoption, conversion, and revenue impact for dealer customers
- Define how AI handles automotive scenarios (vehicle enquiries, test drive bookings, service appointments) including quality standards and escalation protocols
- Partner with data and engineering teams to evaluate AI performance and prioritize improvements
- Conduct weekly user research with dealer principals, sales, BDC, and service teams
- Communicate goals and results to executive leadership and across the organization
You'll work closely with engineering, design, data, sales, and customer success teams in a fast-paced environment with real autonomy and visibility.
REQUIREMENTS:
- 3–5 years of product management experience in a fast-paced environment
- Experience with messaging platforms or tools and growing user adoption
- Experience shipping AI, LLM-based, or automation products, OR strong understanding of how they are built and evaluated
- Strong grounding in customer research and prioritization
- Ability to communicate and present across multiple levels of leadership
- Right to work in Australia
NICE-TO-HAVE:
- Experience in automotive retail or dealership software
- Familiarity with Australian dealer groups, OEMs, and common DMS/CRM platforms
- Experience with SaaS products for small and medium-sized businesses
