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Ualá is a fintech company revolutionizing financial services across Latin America. Founded in 2017, Ualá operates as a neobank serving over 11 million users with presence in Argentina, Mexico, and Colombia. The company offers innovative products in payments, lending, investments, and merchant solutions (Ualá Bis), backed by one of the region's largest recent funding rounds.
You will lead the strategy and evolution of the Collections & Lending product line, with a mission to improve loan recovery sustainably while anticipating and resolving customer needs throughout the debt cycle. You'll build a simple, personalized, and scalable payment experience that balances business results, operational efficiency, and fair customer treatment.
Key responsibilities include:
- Define product strategy and roadmap for Collections, spanning prevention and early delinquency through late-stage recovery
- Lead initiatives to improve recovery rates and payment experience, prioritizing simple, digital, personalized, and scalable solutions
- Design self-service journeys enabling customers to view debt, make payments, regularize accounts, and access available alternatives clearly and securely
- Develop segmentation and communication personalization strategies based on profile, behavior, risk level, and debt cycle stage
- Define contact logic and assignment strategies prioritizing automation and digital channels, with human intervention where it adds value
- Identify opportunities through continuous discovery, quantitative and qualitative analysis, benchmarking, and experimentation
- Define product KPIs and objectives, monitoring recovery, regularization, contactability, payment promise fulfillment, costs, digitalization, and customer experience
- Coordinate design and launch with cross-functional teams: Engineering, UX, Data, Risk, Operations, Finance, Legal, Compliance, and Customer Experience
- Ensure solutions meet quality, privacy, fraud prevention, and regulatory standards while scaling across markets and products
Requirements:
- Minimum 5 years of Product Management experience leading end-to-end digital products from discovery through implementation and continuous improvement
- Experience in lending, collections, payments, or financial services; prior work on delinquency and recovery journeys highly valued
- Demonstrated ability to lead multidisciplinary teams and manage dependencies across technology, risk, operations, legal, and business functions
- Proven capacity to translate complex problems into clear product vision, priorities, and measurable impact solutions
- Experience making data-driven decisions, designing experiments, and managing trade-offs between experience, risk, recovery, and cost
- Strong influence, executive communication, and product mentorship capabilities
- Background in Engineering, Economics, Business Administration, Finance, Systems, Design, or related fields
