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Confirm is a B Corp-certified workforce enablement platform that combines learning, engagement, and performance using intelligent technology and data. The company has won multiple Gold awards at the Learning Technologies Awards and is recognized as a Platinum Investor in People.
You will lead a zero-to-one product initiative focused on AI-driven learning solutions. This is a highly commercial, externally-focused role where you act as the primary voice of the product—partnering with sales, account management, and customer success teams, and representing Confirm at industry events.
Key responsibilities include:
• Market Shaping & Product-Market Fit: Identify and secure product-market fit through rapid feedback loops from early adopters and competitive analysis.
• Product Advocacy & Enablement: Serve as the subject matter expert for revenue and customer-facing teams, providing narratives and tools to win deals.
• Client Engagement: Lead high-stakes discovery sessions and product demonstrations with enterprise clients, translating AI capabilities into tangible business value and making hard trade-off decisions based on customer insights.
• Innovation Intelligence: Maintain deep understanding of current AI technologies (LLMs, agents, multi-modalities), including their limitations and opportunities.
• Learning-First Design: Ensure the product is grounded in learning theory and pedagogical best practices, not just AI experimentation. Partner with designers to create world-class, intuitive interfaces suitable for the world's largest brands.
You will work in an environment that values doing the right thing, mutual support, and raising the bar. The role offers significant autonomy to make an impact and take ownership.
Requirements:
• Deep, practical understanding of current AI models and concepts, including their limitations (hallucinations, latency, token costs) and opportunities for transformative UX.
• Experience in learning design, enablement, or educational theory. Understanding of how people actually learn, informed by leading theorists and real-world implementations.
• Proven track record supporting revenue growth in B2B SaaS, enabling sales teams, and navigating commercial cycles. Measured on product adoption and delivery to high standards.
• Ability to thrive in zero-to-one product innovation at high speed, converting messiness into stable, production-ready products.
• Strong strategic communication skills; comfortable presenting on stage, on camera, and in boardrooms. Natural evangelist.
• Problem-focused mindset; preference for customer insight and advocacy over backlog management.
• Refined sense of modern software design; commitment to world-class user experiences.
