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Sierra is building a platform to help businesses create better, more human customer experiences with AI. The company is founded by Bret Taylor (former Salesforce co-CEO, Facebook CTO, Google Maps co-creator) and Clay Bavor (18 years at Google, led Google Labs and AR/VR initiatives).
As Product Manager for Agent Development, you will own the product strategy and execution for Sierra's enterprise-grade AI agents that handle thousands of customer conversations daily. Your responsibilities include:
**Customer Engagement & Discovery**: Work directly with customers across all business levels to understand their requirements, demonstrate Sierra's agent capabilities, identify technical challenges, and develop solutions tailored to their specific business processes. You'll become a trusted technical advisor, helping customers anticipate their needs and optimize agent performance.
**Product Development & Roadmap**: Partner closely with engineering and product teams to scope, prioritize, and implement features that drive customer success. You'll shape the product direction based on customer feedback and market needs.
**Technical Communication**: Translate complex AI concepts and technical requirements for both executive and technical audiences. You'll need to communicate Sierra's capabilities clearly to potential customers and internal stakeholders.
**Requirements**: 5-7+ years in product development of highly technical products, with experience at Senior Product Manager level or above. You need a technical or related degree (or equivalent experience), strong ability to craft customer-facing messaging, and the ability to communicate AI developments to diverse audiences.
**Preferred Qualifications**: AI or AI agent product development experience, coding familiarity with React, TypeScript, and Go, MBA or equivalent, and prior roles interfacing with end customers to influence product development.
Sierra operates primarily in-person from San Francisco with growing offices globally including Singapore. The company is guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
