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Paytm, India's leading mobile payments and financial services distribution company, is seeking a Senior Product Manager to own and scale products for its offline merchant ecosystem (EDC product line). This is a high-ownership, strategic role focused on the merchant-facing side of the business.
You will define product strategy, identify customer and business opportunities, build product roadmaps, and drive end-to-end execution across the product lifecycle. Key responsibilities include:
• Own the complete product lifecycle from discovery and ideation through prioritization, development, launch, and continuous iteration.
• Define product vision, strategy, and roadmap for merchant-facing products within the Offline Merchants/EDC ecosystem.
• Identify merchant pain points and business opportunities through customer research, product analytics, market insights, and stakeholder collaboration.
• Translate customer and business requirements into clear product requirements, user stories, specifications, and actionable roadmaps.
• Partner closely with Engineering, Design, Data Science, Business, Operations, and cross-functional teams to drive timely, high-quality execution.
• Define and track key product metrics (acquisition, activation, engagement, usage, retention, monetization) and use data to inform decisions.
• Drive experimentation, A/B testing, and rapid iteration to validate hypotheses and improve user experience and business outcomes.
• Identify opportunities across merchant journeys to improve adoption, engagement, transaction frequency, and overall experience.
• Leverage analytics, segmentation, personalization, and AI/agentic capabilities to automate workflows and create scalable solutions.
• Develop deep understanding of merchant behavior, competitive offerings, and industry trends.
• Collaborate with business and operations teams to ensure successful launches, adoption, and scalability.
• Establish strong product processes, documentation, and prioritization frameworks.
• Lead and mentor product managers/team members where applicable, fostering strong product thinking and execution excellence.
You will work within Paytm's ecosystem of 500M+ registered users and 21M+ merchants, contributing to India's largest digital lending and merchant acquisition story.
Requirements:
• Strong academic background; Tier-1 institute preferred.
• Relevant product management experience, preferably at Tier-1 product, consumer internet, fintech, or high-scale technology companies.
• Proven track record owning products end-to-end from discovery and strategy through launch, adoption, and iteration.
• Strong understanding of product development lifecycle, product strategy, roadmap planning, and prioritization.
• Strong analytical and problem-solving skills; ability to translate data and customer insights into product decisions.
• Hands-on experience with product analytics, experimentation, A/B testing, user segmentation, and product metrics.
• Experience building products for large-scale consumer, merchant, or fintech ecosystems preferred.
• Understanding of merchant-facing products, payments, financial services, or offline commerce is an added advantage.
• Experience leveraging AI/agentic capabilities to enhance product experiences, automate workflows, or improve decision-making.
• Strong stakeholder management and cross-functional collaboration skills with Engineering, Design, Data, Business, and Operations teams.
• Excellent communication skills; ability to articulate product vision, strategy, and requirements clearly.
• High ownership, structured problem-solving ability, and strong bias for execution.
• Ability to operate effectively in fast-paced, ambiguous, highly data-driven environments.
