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OpenAI is seeking a Product Designer, Growth to shape how startups, small businesses, and growing teams discover, adopt, and unlock value from ChatGPT. You'll own end-to-end design for growth experiences across the customer journey, from discovery and onboarding through activation, engagement, collaboration, conversion, and retention.
This is a highly hands-on role combining exceptional design craft with strong product judgment and an experimental mindset. You'll tackle growth challenges using creativity, product intuition, and experimentation to discover new opportunities. The role emphasizes treating metrics as puzzles to solve, finding unexpected solutions, and learning quickly through iteration.
Key responsibilities include:
- Own end-to-end design for growth experiences across ChatGPT
- Design and improve experiences across user lifecycle stages
- Turn ambiguous opportunities into clear hypotheses, compelling prototypes, and polished product experiences
- Set a high bar for interaction design, visual craft, systems thinking, content, and end-to-end coherence
- Partner closely with product, engineering, data science, research, and go-to-market teams to shape strategy and execution
- Use quantitative data, experimentation, research, and qualitative insights to identify opportunities and evaluate outcomes
- Translate complex and rapidly evolving AI capabilities into approachable experiences for users with varying technical expertise
- Move fluidly between longer-term product vision and fast, iterative execution
- Contribute reusable patterns and insights that strengthen growth experiences across ChatGPT
Design plays a critical role in making powerful AI intuitive, useful, and trustworthy. OpenAI favors early validation and continuous refinement over waiting until every detail is perfect.
Requirements:
- Portfolio demonstrating exceptional product thinking, interaction design, and visual craft across complex, shipped products
- Experience leading substantial product initiatives from early exploration through launch and iteration
- Strong product judgment and ability to connect user needs, business goals, technical possibilities, and measurable outcomes
- Comfort working with data and experiments while balancing quantitative signals with research, intuition, and design judgment
- Ability to move quickly without compromising clarity, coherence, trust, or craft
- Fluency in using AI to explore, prototype, communicate, and extend what you can build
- Ability to turn ambiguous, fast-moving problems into a clear point of view and actionable product direction
- Strong communication through narratives and prototypes that align cross-functional teams
- Excitement about rethinking established growth patterns and inventing interactions native to AI
- Deep care for building products that are useful, trustworthy, and worthy of users' time
Direct experience in growth design or developer products is helpful but not required. OpenAI is most interested in designers with strong product judgment, exceptional craft, and evidence that their work meaningfully changed user behavior or business outcomes.
