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FreedomPay is seeking a Product Delivery Lead to own the end-to-end delivery of software development and IT projects across multi-faceted teams. This role serves as the single point of contact for all delivery streams, including software development, system and infrastructure integrations, certifications, quality assurance, and production deployment.
You will drive programs and projects from planning and scope definition through testing, release, iteration, and go-to-market across all phases of the lifecycle. Key responsibilities include owning the delivery plan and tracking every deliverable to ensure on-time, on-scope, and on-budget delivery. You will identify, track, and eliminate team impediments and process bottlenecks, resolving cross-team issues and blockers early before they affect the schedule.
This role requires extensive stakeholder coordination across engineering, product management, design, security, network, and business teams to maintain transparency and manage expectations. You will work directly with clients at all levels of management, including C-level executives, to define scope and requirements that lead to actionable delivery plans. You will manage relationships with clients, partners, integrators, vendors, and internal teams throughout each engagement, establishing communication plans and providing frequent updates.
You will partner with other project managers, delivery managers, scrum masters, and senior leaders on resource allocation, prioritization, refinement, and scheduling. You will recommend internal process, policy, and quality improvements while fostering a culture of teamwork, collaboration, and proactive communication.
REQUIREMENTS:
- Bachelor's degree or higher in Computer Science, Management, MIS, Engineering, or related discipline
- 3-5+ years delivering software development and related IT projects across multi-faceted teams
- Demonstrated experience managing multiple concurrent work streams across a program or major clients
- Experience working with both enterprise-level clients and fast-moving agile projects
- Experience interfacing with external and internal stakeholders, SMEs, and C-level personnel
- Experience translating business processes, architecture discussions, and requirements into clear deliverables
- Eagerness to learn the details of the platform, infrastructure, and services provided, both technically and from a merchant's perspective
DESIRED SKILLS:
- Strong leadership, decision-making, and problem-solving skills
- Polished communicator: well organized, detail oriented, and hands on
- Ability to turn client issues and requests into clear deliverables and well-structured plans
- Comfortable in a fast-paced, entrepreneurial environment
- Experience within the payments and/or financial services industry
- Experience with hands-on coding
