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PrismHR is the leading payroll, benefits, and HR software platform for Human Resource Outsourcing (HRO) organizations, including PEOs and ASOs. The platform powers 80,000+ companies and 2.5 million worksite employees, processing $85 billion in payroll annually.
As a Product Consultant, you will serve as a trusted advisor to PrismHR customers, implementing new deployments and consulting with existing clients on the core platform and industry best practices. You will own customer relationships end-to-end, evaluating business requirements and guiding implementations that align with best practices in the PEO/ASO/staffing space.
Key responsibilities include:
- Owning the customer relationship, evaluating business requirements, and guiding best-practice implementations
- Documenting requirements and use cases in functional design documents and interpreting Statements of Work (scope, assumptions, deliverables, hours, schedules)
- Managing multiple implementations and consulting projects while meeting quality, schedule, and customer expectations
- Designing and executing complex merges and customer processes
- Collaborating with cross-functional teams in an Agile environment
- Maintaining thorough project documentation and customer notes, providing regular status updates to stakeholders
- Presenting remotely and in person at customer meetings, PrismHR events, and industry conferences
You will leverage technical, product, and domain expertise while coordinating cross-functional delivery teams to ensure successful customer outcomes.
REQUIREMENTS:
- 5+ years of experience with PEO, ASO, or staffing operations; payroll; and implementation software
- Experience defining and documenting workflows and processes
- Knowledge of payroll, benefits, and implementation-software processes
- Excellent written and verbal communication, and strong presentation and facilitation skills
- Ability to manage multiple projects and priorities in a fast-paced environment
- Strong technical aptitude and commitment to continuous learning
- Proficiency in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint)
- Equivalent combination of experience, skills, education, or certifications may be considered
- Preferred: Experience with Pendo
