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Salary: USD 114,000 - 191,400 / annual
PagerDuty (NYSE: PD), a global leader in AI-first digital operations, is seeking an exceptional Procurement Manager to join their team in Atlanta. This is a hybrid role requiring twice-weekly in-office presence.
You will serve as a strategic business partner to Product Management, Engineering, Marketing, and GTM teams, helping PagerDuty achieve its mission of revolutionizing operations and building customer trust. This is an individual contributor role where you will independently execute responsibilities with minimal supervision.
Key Responsibilities:
Executive Partnership & Strategic Advisory: Serve as a trusted strategic partner to executive leaders (VPs, Directors, C-Suite), aligning procurement strategies with technical roadmaps and business goals. Proactively advise stakeholders on market trends, supplier intelligence, risk mitigation, and commercial optimization early in planning. Navigate rapid organizational change and shifting technical priorities with agility.
Strategic Vendor Strategy & Forward-Looking Renewals: Move beyond transactional renewals by designing long-term vendor strategies aligned with PagerDuty's multi-year architecture and financial plans. Conduct holistic vendor portfolio reviews evaluating redundancy, strategic value, escalation terms, and scalability across key SaaS and infrastructure suppliers. Lead Strategic Supplier Quarterly Business Reviews (QBRs) to track vendor performance, establish meaningful KPIs, and drive continuous vendor value.
AI-Driven Efficiency & Operational Velocity: Champion daily, practical adoption of AI and advanced automation tools to streamline market research, contract analysis, spend analytics, and administrative workflows. Continuously seek opportunities to optimize the end-to-end Procure-to-Pay (P2P) cycle, reducing deal turnaround time without compromising quality or compliance.
End-to-End Deal Execution & Negotiation: Lead commercial and price negotiations for global, high-value supplier contracts (SaaS, Cloud, Software, Professional Services), securing optimal commercial terms and cost savings. Partner seamlessly with Legal, Security, and Finance teams to negotiate terms (MSAs, DPAs, SOWs) to mitigate risk while expediting deal completion. Utilize P2P and Contract Lifecycle Management (CLM) software tools (e.g., Coupa) to manage end-to-end contracting and spend workflows.
You will also assist with various Procurement-related process and system improvement projects.
Requirements:
Basic Qualifications:
- 3+ years of experience in Procurement, Sourcing, or Vendor Management, specifically supporting Software, SaaS, and Technology categories
- 2+ years of experience with the Procure to Pay Process and the Source to Contract Process
- 2+ years of experience in Price/Contract negotiations in the area of Software Contracts, especially SaaS
- 2+ years of experience working closely with Product, Engineering, or IT stakeholders in a fast-paced technology environment
- Proven track record of building trusted partnerships with executive leaders and cross-functional partners (Legal, Security, Finance)
- Demonstrated experience in complex price and contract negotiations (MSAs, DPAs, SOWs, SLA structures)
- Hands-on experience leveraging modern AI, automation, or data analytics tools in day-to-day workflows to enhance productivity and decision-making
Preferred Qualifications:
- Experience with Procure-to-Pay (P2P) and Contract Lifecycle Management (CLM) software systems, preferably Coupa
- Experience managing category strategies for cloud infrastructure, developer tools, or high-density SaaS tech stacks
- Proficiency with Google Workspace and modern productivity software
