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ServiceNow is seeking a Principal Strategist to lead customer advisory engagements and drive digital transformation initiatives in the Middle East region. This role combines strategic consulting with sales enablement, positioning you as a trusted advisor to C-suite executives.
In the Customer Advisory function, you will engage senior leaders to design and manage custom, industry-aligned digital transformation programs using ServiceNow methodologies. You'll conduct discovery workshops with prospective and existing customers to understand their strategic goals and operational challenges, then document insights and present recommended solutions. You'll create high-quality deliverables including strategic agreements, multi-year roadmaps, and comprehensive business cases. Communication happens in both 1:1 and group settings with executive audiences.
On the Sales and Customer Success Advisory side, you'll partner with regional sales and customer success teams to shape account plans and sales strategies. You'll provide expertise in account assessment and prioritization, deliver business outcome and value realization guidance throughout the customer lifecycle, and serve as a thought leader. You'll identify opportunities to create new intellectual property—best practices, white papers, workshops—and continuously improve ServiceNow's consulting methodologies and frameworks. A key responsibility is enabling ServiceNow teams to adopt a business consulting approach to sales.
This is a high-visibility role requiring executive presence, deep industry knowledge, and the ability to simplify complex enterprise technology topics for C-level audiences. You'll travel up to 40% of the time, primarily within the region.
REQUIREMENTS:
- 10+ years as a management consultant with exposure to cloud technologies, OR as a customer-facing strategy manager at a technology vendor
- Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving (AI-powered tools, workflow automation, AI-driven insights, or AI impact assessment)
- Executive/leadership experience on digital transformation projects or enterprise software deployments (preferred)
- Background in a major industry such as FSI, Telco, Manufacturing, or Retail (preferred)
- Proven ability to develop C-level relationships and communicate complex topics clearly
- Experience with public speaking, meeting facilitation, and whiteboarding
- Deep customer connections in the region
- High executive presence with humble demeanor
- Analytical and financial acumen
- Collaborative work style
- Ability to travel up to 40%
- Fluent in Arabic and English (required)
